Ajay Kumar B
Senior Remote Engineer
Bengaluru
Summary
Senior Remote Engineer with a focus on Windows Server/Active Directory, application support, and remote infrastructure stability. Collaborates across infrastructure, development, QA, and support teams to tune application parameters, resolve system and network issues, and keep environments ready for use. Supports 500+ customers and closes 90% of issues within 24 hours while maintaining clear technical documentation.
Overview
4
4
Languages
3
3
Certificates
1
1
year of professional experience
Work History
Senior Remote Engineer
NTT DATA
05.2021
- Collaborate with various Infrastructure, Support, and Development/QA teams to include working through identifying application events and fine-tuning application parameters
- Partnered with various infrastructure, development, and application teams to ensure environment availability, stability, and functional readiness.
- Manage and administer user and computer accounts in Windows Server/Active Directory and troubleshoot hardware and software problems.
- Install, configure, test and troubleshoot application software; implemented customized modules for individual departments
- Provided continuous technical support for 500+ customers; troubleshoot and resolved technical issues, ensuring optimum functionality.
- Maintenance of technical support documentation including customer information, procedures, and processes to ensure accuracy of information.
- Have taken multiple seminars and training sessions for a huge audience.
- Troubleshooting system and network problems, resolving 90% of issues within 24 hours and minimizing downtime for users
- Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
System Engineer
Campus Management International
03.2018 - 08.2019
- Troubleshooted and resolved complex technical issues, minimizing system downtime and maximizing operational efficiency
- Managed system backups and recovery, ensuring 100% data recovery.
- Created and maintained technical documentation, ensuring knowledge transfer and compliance with regulatory standards
- Monitored and analyzed system performance data, identifying trends and implementing proactive maintenance strategies
Education
MCA -
R.V College of Engineering
01-2017
BCA - undefined
SBMJC
01-2013
Skills
Network administration and troubleshooting
System documentation and maintenance
Technical assistance and user support
User access controls & permissions
System monitoring and alert
Incident resolution
Root cause analysis
Backup and recovery
Change management
Service level tracking
Desktop support
Hardware troubleshooting
Software installation & configuration
Application support
Knowledge base maintenance
Certification
Cisco certified DevNet Associate
Timeline
Senior Remote Engineer
NTT DATA
05.2021
System Engineer
Campus Management International
03.2018 - 08.2019
BCA - undefined
SBMJC
MCA -
R.V College of Engineering
Language
Tamil
Kannada
English
Hindi
Awards
NCC candidate, Represented college in national level cricket