Travelling
Dinesh Babu S
Senior Remote Engineer
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Senior Remote Engineer
NTT GDC Private Limited
Bangalore
04.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Receiving Positive Feedback(CSAT) from Capitaland users Month on Month.
- Awarded Peer to Peer Award for helping each other on execution of important project.
Client Support Desk Analyst
NTT GDC Private Limited
Bangalore
04.2019 - 12.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Managed team of employees, Helped them with training during MS to SS Cutover.
- Got appreciation from Stakeholder's and Manager's for dedicated support from Critical clients.
- Received Spot Award number of times for consistent client support.
Service Desk Analyst
Dimension Data
Bangalore
04.2018 - 03.2019
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Was part of smooth transition during MS to SS Cutover.
Associate Service Desk Specialist
Tangoe Softek Private Limited
Bangalore
08.2017 - 02.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Sales Associate
Convergys India Private Limited
Bangalore
11.2014 - 05.2017
- Engaged with customers to build rapport and loyalty..
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Engineering Technology - Mechanical Engineering
Sapthagiri College of Engineering
India 01.2009 - 12.2012
Diploma - Mechanical Engineering
MEI Polytechnic
India 11.2007 - 07.2008
Commerce - EBAC
B.N.E.S Pu College
India 03.2005 - 03.2006
Skills
Remote Support Management
Certification
ITIL 4 Foundation
Interests
Reading
Timeline
Senior Remote Engineer
NTT GDC Private Limited
04.2022 - Current
Client Support Desk Analyst
NTT GDC Private Limited
04.2019 - 12.2020
Service Desk Analyst
Dimension Data
04.2018 - 03.2019
Associate Service Desk Specialist
Tangoe Softek Private Limited
08.2017 - 02.2018
Sales Associate
Convergys India Private Limited
11.2014 - 05.2017
Bachelor of Engineering Technology - Mechanical Engineering
Sapthagiri College of Engineering
01.2009 - 12.2012
Diploma - Mechanical Engineering
MEI Polytechnic
11.2007 - 07.2008
Commerce - EBAC
B.N.E.S Pu College
03.2005 - 03.2006
Cricket
Though I have not played cricket on any professional level but yes it is one of my favorite activity to do during my leisure time. Cricket was with me during my board exams, college exams and life exams.
There is a beautiful saying in cricket, that is "Form is temporary and class is permanent". It simply means that your a good or bad day is temporary and uncertainty of life is permanent. So just enjoy whatever comes to in life and accept it.
My resumes will change. my career will change , my experience will change, but cricket will remain in my hobbies section of resume.
Cricket
Though I have not played cricket on any professional level but yes it is one of my favorite activity to do during my leisure time. Cricket was with me during my board exams, college exams and life exams.
There is a beautiful saying in cricket, that is "Form is temporary and class is permanent". It simply means that your a good or bad day is temporary and uncertainty of life is permanent. So just enjoy whatever comes to in life and accept it.
My resumes will change. my career will change , my experience will change, but cricket will remain in my hobbies section of resume.
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