AJAY KUMAR C
Bengaluru
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
Work History
Senior Consultant
Regalix India Pvt Ltd
Bengaluru
04.2022 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
Customer Service Associate
Accenture Solutions Pvt Ltd
04.2017 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Sales Associate
Convergys India Services
02.2015 - 02.2016
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Help Desk
Siemens Technology Services
07.2012 - 02.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Customer Care Executive
Mphasis
02.2011 - 06.2012
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
PUC -
Pre University Education
01.2008
SSLC -
Karnataka Secondary Board Education
01.2006
Skills
- Strategic Planning
- Software Implementation
- Teamwork mindset
- Revenue development
- Employee Supervision
- Flexibility
- Staff Management
Personal Information
- Father's Name: V Chinnappa Naidu
- Date of Birth: 11/22/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Cricket & listening to music
Disclaimer
The information stated above is true and correct to the best of my knowledge.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Senior Consultant
Regalix India Pvt Ltd
04.2022 - Current
Customer Service Associate
Accenture Solutions Pvt Ltd
04.2017 - 03.2022
Sales Associate
Convergys India Services
02.2015 - 02.2016
Help Desk
Siemens Technology Services
07.2012 - 02.2015
Customer Care Executive
Mphasis
02.2011 - 06.2012
PUC -
Pre University Education
SSLC -
Karnataka Secondary Board Education