AJAY KUMAR RAO
Chief Administrative Officer
Ahmedabad
Summary
Dynamic and result-oriented healthcare business leader with 16 years of progressive experience across hospitals, diagnostics, pharmaceuticals, and IVF sectors. Demonstrated expertise in full P&L management, new market development, and scaling operations across diverse geographies. Recognized for leading high-impact initiatives in revenue growth, digital transformation, team leadership, and delivering superior patient-centric care models.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
AVP & Business Head – PAN India
Shalby Hospitals
06.2024 - Current
- Leading business operations for 5 franchise hospitals across India
- Managing a team of 180+ professionals with an annual business of ₹40 Cr
- Driving hospital growth, performance and new partnerships
AGM – BU Head, Offline Business (PAN India)
BeatO Clinics
02.2023 - 06.2024
- Headed offline diabetes clinic expansion across the country
- Opened 8 partner clinics, managing ₹12 Cr annual turnover
- Built and led a 30-member team, enhancing clinic setup and patient acquisition
- Acquired 1 lakh patients via society camps and mass sugar testing in Delhi NCR
- Enrolled 5,000+ patients into the BeatO Diabetes Care Program
DGM – Channel Sales & Growth Initiatives (PAN India)
Redcliffe Labs Pvt. Ltd.
05.2022 - 11.2022
- Managed performance of 1,200+ franchise-based patient service centres across India
- Handled a ₹40 Cr portfolio with a 40-member national team
- Launched BharatFit health packages and improved sales processes
Zonal Business Head (Sales & Operations) – East & Bangladesh
Indira IVF Hospitals Pvt. Ltd.
06.2021 - 05.2022
- Managed P&L of 17 IVF hospitals with annual revenue exceeding ₹200 Cr
- Oversaw 7,500+ IVF cycles per year and executed the launch of two new centers
- Drove strategic B2B, B2C, CME initiatives and Dr engagement, significantly strengthening presence in East India
Regional Sales Manager – Mumbai & Chhattisgarh
Dr. Lal PathLabs Ltd.
12.2016 - 06.2021
- Managed a ₹25 Cr regional business and led a 40-member sales team
- Grew the network to 250+ diagnostic collection centres
- Achieved 22-25% YoY growth in entire tenure and received the COO Excellence Award
Area Sales Manager – MP & CG
Abbott India Ltd.
12.2009 - 12.2016
- Led pharma sales in MP & CG with an 11-member team and ₹5 Cr annual revenue
- Built long-term relationships with doctors and boosted product awareness and uptake
- Improved sales execution and territory growth across multiple districts
Education
PGDM - Marketing
Symbiosis
08.2011 - 05.2015
Bachelor of Pharmacy -
Devi Ahilya University
Indore 07.2005 - 05.2009
High School - Science Biology
Rajasthan Board
Pratapgarh 07.2003 - 05.2004
Skills
Core Competencies
• Strategic Hospital Operations & Business Execution
• Financial Management & Full P&L Ownership
• Regulatory Compliance (NABH, JCI, ISO)
• Patient Experience Strategy & Quality Oversight
• Clinical & Administrative Collaboration
• Multi-site Operations & Healthcare Network Expansion
• Infrastructure Planning & Long-term Facility Strategy
• Leadership Development & Organizational Culture
• Risk Management, Legal Governance & Accreditation
• Healthcare Innovation & Digital Transformation
• Business Continuity & Crisis Response Planning
• Board-level Communication & Stakeholder Alignment
Awards & Achievements
- Awarded COO Excellence Award – Dr. Lal PathLabs
- Launched 100+ diagnostic franchises within a year in Mumbai – Dr. Lal PathLabs
- Successfully launched Diabetes Clinics, Greenfield IVF centers, and franchise hospitals
- Recognized with 'Best Trainer' Award under LTAP – LPL HR Program
- Expanded business footprint in Bangladesh, entering a new cross-border market
- Awarded as Top Sales Performer for the Financial Year for 7 years across multiple roles
Timeline
AVP & Business Head – PAN India
Shalby Hospitals
06.2024 - Current
AGM – BU Head, Offline Business (PAN India)
BeatO Clinics
02.2023 - 06.2024
DGM – Channel Sales & Growth Initiatives (PAN India)
Redcliffe Labs Pvt. Ltd.
05.2022 - 11.2022
Zonal Business Head (Sales & Operations) – East & Bangladesh
Indira IVF Hospitals Pvt. Ltd.
06.2021 - 05.2022
Regional Sales Manager – Mumbai & Chhattisgarh
Dr. Lal PathLabs Ltd.
12.2016 - 06.2021
PGDM - Marketing
Symbiosis
08.2011 - 05.2015
Area Sales Manager – MP & CG
Abbott India Ltd.
12.2009 - 12.2016
Bachelor of Pharmacy -
Devi Ahilya University
07.2005 - 05.2009
High School - Science Biology
Rajasthan Board
07.2003 - 05.2004
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