Ajay Kumar Verma
Gurugram
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts.
Overview
15
15
years of professional experience
1
1
Language
Work History
Team Leader
Samarthanam Trust For The Disabled
Gurgaon, India
02.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Senior Sales Officer
ASGIS ( ASG Ingenious Solutions LLP )
03.2024 - 02.2025
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Mis/Crm Team leader
Mspl (Maithan Steel Pvt Ltd)
06.2021 - 08.2023
- Metrics, and planning for the organization, as assigned Weekly review with DGM and Project Manager with full people management responsibility onsite and virtual team members, Performance, training and development Sales target to increase month wise planning Price list should every NM Officer Daily Visit Tracking, Attendance & making planning for next day to achieve the target and Create reports
Senior Team leader
Vision India Talent Foundation
01.2021 - 04.2021
- Supervise staff within one or more operations departments Maintain high levels of performance for customer service metrics including: call attempts, Call Connectivity, talk time, call quality, customer service ratings Create reports, metrics, and planning for the organization, as assigned Hiring, training, and developing call center employees. Handles all facets of performance management including performance evaluations and corrective action Full people management responsibility (onsite and virtual team members), performance and compensation management, and training and development
Financial Consultants
HDFC LIFE
04.2020 - 12.2020
- Disseminated appropriate needs of the client as it relates to Commercial Lines Insurance Worked with firms to develop and promote cross-market accounts. Built and maintained strong relationships with carriers, companies, and clients. Facilitated the requests and needs of Carriers on behalf of clients. Used independent judgment and discretion placing values and coverage’s and made appropriate recommendations to clients with matters of insurance Took complete applications, including follow-up for documents required for processing in accordance with company policies and procedures Set the customers’ expectations and educated them on the entire Insurance process
Sales Team Leader
Calibehr Business Support Services Pvt ltd
03.2019
- Provide support to the Credit & Operations Management Team in achieving company objectives and deadlines Evidence of working in a team environment striving for service excellence Responsible for managing Sales campaigns via reporting to Sales Manager Manage their performance Team on a day-to-day basis Execute the captive approach and sales & marketing process according to defined standards Recruit, develop, train and retain talented people.
Unit Owner (Senior Team leader)
HINDUJA GLOBAL SOLUTIONS LIMITED
05.2011 - 07.2018
- Maintaining day to day reports of the unit and to ensure closure within TAT while coordinating with support & shared Department. Responsible for managing a team of 100 associates. Prepared computer presentations & reports for various assignments; efficient in proper filing & maintenance of all records. Responsible for meeting client KPIs like SL, Abandon, Quality, controlling attrition and absenteeism, Revenue Productivity of team. Accountable for smooth functioning of overall floor activities and collected feedback from customers. Effectively managing customer relation operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries and resolving their problems. Establishing and using service level and response time objectives while planning and managing the service- level quality using the real-time management skills. My main responsibility in this role is to ensure the smooth daily running of a small call Centre, supervising up to 25 staff. This includes: Coaching and managing the performance of my team members Delivering training and recruiting agents Providing support for the Call Centre Manager Dealing with customer complaints Acting as a contact point for internal and external stakeholders Participate in activities designed to improve customer satisfaction and business performance Tolerance for repetitive work in a fast-paced, high production work environment I also had the opportunity of designing and implementing a new desk for escalation and initiating outbound contact for our clients (NPS & HCD Desk). This included a detailed design phase, implementation planning and assessing technical requirements for such a service. I was responsible for outbound staff members to deliver the new service and coordinating an evaluation at the conclusion of the pilot. INBOUND CUSTOMER SERVICE ASSOCIATE to take Inbound Calls Provide Resolutions Customer QRC
Education
BA -
B S K College
01-2011
Skills
Team management
Sales coaching
Sales presentations
Call center operations
Motivation techniques
Team building
Lead generation
Pipeline management
Achievements & Awards
Successfully helped in launching a pilot process for postpaid. Promotion to team leader within 14 months of launching postpaid process. Won best team leader for Calls quality. Winning the CEO’s trophy for B&J Postpaid
Timeline
Team Leader
Samarthanam Trust For The Disabled
02.2025 - Current
Senior Sales Officer
ASGIS ( ASG Ingenious Solutions LLP )
03.2024 - 02.2025
Mis/Crm Team leader
Mspl (Maithan Steel Pvt Ltd)
06.2021 - 08.2023
Senior Team leader
Vision India Talent Foundation
01.2021 - 04.2021
Financial Consultants
HDFC LIFE
04.2020 - 12.2020
Sales Team Leader
Calibehr Business Support Services Pvt ltd
03.2019
Unit Owner (Senior Team leader)
HINDUJA GLOBAL SOLUTIONS LIMITED
05.2011 - 07.2018
BA -
B S K College