Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ajay Lohach

Gurgaon,HR

Summary

Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating peers to manage processes effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Senior Technical Advisor

Concentrix
  • Resolved escalated customer concerns promptly, maintaining a positive company image and fostering continued business relationships.
  • Delivered exceptional results under tight time constraints while balancing competing priorities effectively.
  • Spearheaded research initiatives to remain current on industry trends, maintaining cutting-edge knowledge and skills.
  • Championed best practices in documentation, leading to an increase in team efficiency and consistency across projects.
  • Streamlined processes by identifying redundancies and implementing necessary improvements.
  • Served as primary point of contact for triaging technical issues.

Sales Executive

Lenskart Solutions
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
  • Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
  • Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.

Senior Process Associate

IGT Solutions
  • Ensured regulatory compliance within all aspects of operation by conducting thorough audits and implementing corrective actions when necessary.
  • Promoted a culture of continuous improvement by encouraging innovation and sharing best practices among the team.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
  • Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
  • Took 50+ calls, emails and chats per day and handled escalations for the company.
  • Trained junior associates in various process related tasks, ensuring consistent quality across the team.

Education

Master of Studies in Law - Law

Vaish College of Law
Rohtak, Haryana
04.2001 -

Skills

Training and mentoring

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Accomplishments

  • GOLD MEDAL in Junior Navodaya Nationals in Taekwondo (2011).
  • FIRST POSITION in Umang / 17 inter college TUG OFWAR (2017).
  • THIRD POSITION in Umang / 17 inter college4×100 m Relay Race (2017).
  • SILVER MEDAL in HARYANA CHAMPIONSHIP inKABADDI (2018).

Timeline

Master of Studies in Law - Law

Vaish College of Law
04.2001 -

Senior Technical Advisor

Concentrix

Sales Executive

Lenskart Solutions

Senior Process Associate

IGT Solutions

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Ajay Lohach