AJAY NAIR
Bangalore
Summary
An award-winning Project Leader with nearly a decade of expertise in program management, consulting, and strategic project execution across various industries. Recognized for scaling complex operations and leading impactful digital transformation projects. Awarded the 2022 Young Project Manager of India and author of "Projectopia," demonstrating a deep understanding of project management, customer-centric approaches, and generative AI-driven solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Director - Delivery & Customer Success (Gen-AI Products)
Skit.ai
06.2021 - Current
- Spearheaded 0-to-1 Product Delivery and Program Management for a new Market Launch. Led implementation and project management for all AI products (voice, chat, email, SMS) and intelligence products across this new market.
- Later on Promoted to lead Delivery and Customer Success teams to manage scaling and GTM across US and India
- Implement process efficiencies improving Time-To-Live by 40%, Client NPS by 2 base points and 100% On-time Delivery across all Projects
- Primary focus: 60% Program and Project Mgmt., 30% Consulting and Pre-Sales, 10% team management
Founder
Journey to PMP & The Project Geeks
10.2020 - 02.2022
- Founded a global mentorship platform for PMP / Project Management aspirants, offering comprehensive guidance and fostering a collaborative learning community
- Developed 'The Project Geeks', a pioneering community-driven project management learning initiative
- Signed MoU with Zoho Projects for setting up Virtual Training Labs free of cost for ~500 participants
Deputy Manager – Finance Digitization
Hinduja Global Solutions
08.2019 - 06.2021
- Led global finance digitization initiatives for the CFO's Office, including establishing Centers of Excellence and implementing enterprise-level RPA programs
- Directed finance automation and digital transformation projects, achieving significant process enhancements
- Program Management of all CFO's office Digital Projects
Lead Analyst – Innovation & Business Operations
Concentrix Services
11.2016 - 08.2019
- Led strategic innovation initiatives across APAC and European markets, promoting idea generation and project implementation
- Enhanced client VOC by 30% and achieved $936,000 in cost savings through targeted process improvements
Analyst
Zyme Solutions (Now E2Open)
07.2015 - 11.2016
- Data management of Channel Partners in Europe and APAC
- Conducted business process analyses and supported strategies to improve operational efficiency
Education
MBA - Technology Management
Bharathiar University
01.2022
BBA - International Business
Bharathiar University
01.2015
Skills
- Strategic Program Management
- Digital Transformation & GTM Strategy
- Professional Services and Delivery Management
- Customer Success
- Generative AI and Automation Consulting
- Customer Experience (CX) Enhancement
- Process Improvement and Optimization
- Solutioning Design and Pre-Sales
Certification
- Project Management Professional (PMP) – Project Management Institute
- Advanced RPA Professional – Automation Anywhere
- Six Sigma Green Belt – Phoenix QM, India
- Scrum Foundation Professional – CertiProf
- Design Thinking for Product Leaders – Institute of Product Leadership, India
- Behavioral Science Expert – MAC, Singapore
Awards and Publications
- 2022 Young Project Manager Award by PMA
- EduHubSpot Top 100 Global Project Managers
- Author of 'Projectopia' – Book on Project Management, Customer Success, and Leadership. Available across all major e-commerce platforms
References
References available upon request.
Timeline
Associate Director - Delivery & Customer Success (Gen-AI Products)
Skit.ai
06.2021 - Current
Founder
Journey to PMP & The Project Geeks
10.2020 - 02.2022
Deputy Manager – Finance Digitization
Hinduja Global Solutions
08.2019 - 06.2021
Lead Analyst – Innovation & Business Operations
Concentrix Services
11.2016 - 08.2019
Analyst
Zyme Solutions (Now E2Open)
07.2015 - 11.2016
MBA - Technology Management
Bharathiar University
BBA - International Business
Bharathiar University
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