Ajay Neupane
Hyderabad
Summary
Learning and Development analyst at Deloitte with more than 4 years of experience in designing and delivering impactful training programs. Tech-savvy and a quick learner with learning and development expertise. Passionate about empowering teams through effective learning solutions.
Overview
5
5
years of professional experience
Work History
Learning and Development Analyst
Deloitte USI
Hyderabad
10.2023 - Current
- Working for Global Tax and Legal Learning team to deliver more than 40 in-person/virtual/digital learning programs for the global audience of all three regions (APAC, EMEA & Americas).
- Hosted more than 30 virtual programs on Zoom and Teams with participants and stakeholders of AP, EMEA, and America region.
- Maintained budgets and procured cost evaluations for in-person training programs in collaboration with external vendors.
- Started an in-person learning program in Bangkok for senior managers above international Tax; collaborating with curriculum managers on extended versions.
- Worked on Saba Commerce for creation of course/classes/granting credits for different learning programs along with tracking registrations/completions.
- Collaborated with cross-functional teams to finalize analytics data automation into daily operations increasing operational efficiency by 20%.
- Managed Post Training Evaluations including but not limited to Course/Class/Survey creation/tracking using ready reach out reports.
- Evaluated training effectiveness through surveys/app feedbacks through MTM to measure learning outcomes/make continuous improvements.
- Worked on Billing/Invoicing for in person learning programs using Billing Request Forms.
- Worked on creating Journeys/Pathways/groups/sharing learning content for different service line offerings on CURA.
- Worked on Brainshark uploading content/tracking through reporting.
- Raised TRPM forms onboarding facilities hosting the in person programs.
Subject Matter Expert - Training And Development
Amazon Development Centre India
09.2021 - 10.2023
- Designed and delivered more than a 60 process-oriented courses for new hires and managers.
- Conducted dive dives into monthly and quarterly performance data to identify key metrics, suggesting intervention plans and short refresher training.
- Identified training needs established continuous assessment methods in collaboration with global leadership.
- Worked along with the global operations team to cater to the evaluation and assessment needs post training.
- Identified training needs established continuous assessment methods in collaboration with global leadership.
- Supported 3 different business verticals with their learning needs.
- In collaboration with the wider learning teams - worked on setting up standards for the learning needs across regions.
Process Associate
IGT Solutions
Gurugram
06.2021 - 09.2021
- Worked on Training delivery for an airline client training the airport agents on SOP's for baggages.
- Worked along with the operations team to cater to the evaluation and assessment needs post training.
- Worked on creating Process SOP's and designed materials to support employee training.
Operations Representative
Concentrix
Gurugram
08.2020 - 01.2021
- Rechecked third party invoices using the set compliance standards.
- Worked with the Finance team for correction and generation of invoices.
- Worked with external vendors and trained them on the process of invoice generation for an e-commerce client.
Education
Bachelor of Arts - Human Resource Management
University of Delhi
Delhi, IndiaSkills
- Saba Cornerstone
- Excel
- PowerPoint
- Metrics that Matters
- CURA
- Brainshark
- Training Delivery
- Project Management
- Vendor Management
- Stakeholder Management
- Strategic Planning
- Curriculum Development
Websites
Timeline
Learning and Development Analyst
Deloitte USI
10.2023 - Current
Subject Matter Expert - Training And Development
Amazon Development Centre India
09.2021 - 10.2023
Process Associate
IGT Solutions
06.2021 - 09.2021
Operations Representative
Concentrix
08.2020 - 01.2021
Bachelor of Arts - Human Resource Management
University of Delhi
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