Summary
Work History
Education
Skills
Languages
AWARDS
Timeline
Generic

Ajay P

#106, 2nd Main, 1st Cross Sanjeevappa Colony, Gokula Post, KARNATAKA,BENGALURU

Summary

Highly organized and detail-oriented Order Management professional with 3.6 year of experience in managing the complete lifecycle of customer orders. Strong ability to prioritize and multitask in a fast-paced environment, with excellent interpersonal skills. Able to adopt to changing priorities and maintain a positive attitude.

Work History

Retention Specialist (2019-2021)

24/7 Ai

SERVICE ADVISOR AND RETENTION EXPERT • 24/7 AI • 2019 - 2021

-Bills Reconciliation and Book keeping of all the Client's record. -Liaising with diverse set of clients catered by 24/7 by providing them the details of the existing data network market in their geographical areas. -Coordinate with various departments internally to ensure and resolve a client query at the earliest.

-Direct Call conversation with Clients to accelerate the resolution for the Query.

-Sales Pitch for any new data plan or upgradation of any plans.

Service Support Representative (2022 - Present)

Mouser Electronics

SERVICE SUPPORT REPRESENTATIVE - ORDER MANAGEMENT •

MOUSER ELECTRONICS •

-Verify and expedite customer orders to ensure accuracy & secure on-time delivery.

-Supporting the sales team

-Manage and resolve external & internal queries relating to quote/order status.

-Generate and review data reports as required.

-Training all new hires & create process & procedure docs.

Education

B.com ( Travel And Tourism) -

St.Claret College
Bengaluru
2018

PUC (CEBA) -

BEL Composite PU College
Bengaluru
2015

Sslc -

Adarsh Vidya Dhama
Bengaluru
2013

Skills

Customer handling & convincing skills

Marketing & sales

Microsoft office Fast typing

Time management

Media editing tool

General ledger

Excel advanced

Organizational and adaptability

Languages

English, Tamil, kannada and Hindi

AWARDS

-Intra collage fest and organisations volunteer. Volunteer for department fest. -RACW course certified conducted by government of Karnataka.

-Certificates on sports and intra collage competitions.

-Cash reward on achieving for monthly targets conducted by process clients in the month of November 2019.

-Direct appreciations from the clients for the best service and situation handling, conducted by the lead on weekly basis in month of April 2021 on " word of customers".

-Extra Miler Award Recognition (Mouser electronics) Nov 2022 for bringing the valuable knowledge shared at the workplace and supporting the organization endlessly

Timeline

Retention Specialist (2019-2021)

24/7 Ai

Service Support Representative (2022 - Present)

Mouser Electronics

B.com ( Travel And Tourism) -

St.Claret College

PUC (CEBA) -

BEL Composite PU College

Sslc -

Adarsh Vidya Dhama

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Ajay P