Summary
Overview
Work History
Education
Skills
Personal Information
Language
Hobbies
Timeline
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Ajay P

Ajay P

Bangalore

Summary

Results-oriented Operations Associate/Leader with 10+ years of experience in E-commerce operations. Skilled in streamlining processes for efficiency, productivity, and quality. Managed 15+ FTE's and achieved continuous process improvement through cross-functional collaboration. Proven ability to build high-performing teams and inspire staff to achieve goals.

Overview

12
12
years of professional experience

Work History

Senior Executive

Tribesmen Graphics Pvt Ltd
Bangalore
12.2022 - Current
  • Successfully oversaw the operations of different Business Modules in E-commerce including SOR, OUTRIGHT, Marketplaces, and Omni channel.
  • Implemented efficient cataloging systems that improved productivity and reduced errors in product management.
  • Enhanced efficiency through PI creation for PO issuance in major e-commerce platforms.
  • Collaborated with partners to share stock sheet for B2B selection.
  • Proficient in generating and analyzing weekly and monthly reports, specializing in the use of SAP as a centralized inventory and order processing tool for all portals.
  • Coordinated the cataloging operations for top B2C and B2B marketplaces like Flipkart, Myntra, Amazon, and AJIO.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Oversaw the invoicing process and maintained accurate records of inventory through SAP software.
  • Led and supervised a team responsible for order processing on a daily basis.
  • Conducted data analysis of weekly and monthly reports.

Senior Executive

Westburry Commerce Pvt Ltd (ADITYA BIRLA)
Bangalore
02.2021 - 10.2021
  • Looking after pending orders and resolving customer issues
  • Negotiated and processed POs, vendor contracts
  • Reviewed current inventory and replenishment processes.
  • Negotiated contracts with vendors to maximize cost savings while maintaining quality standards.
  • Managed a team of executives responsible for operations, finance, sales, and marketing functions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created reports on performance metrics such as inventory levels, production output, customer service ratings.
  • Managed the procurement of materials needed for daily operations.

Senior Executive

Aditya Birla Fashion and Retail Ltd
Bangalore
10.2017 - 01.2021
  • Managed daily dispatch of Brand.com and marketplace order's
  • Assisted in real-time maintenance of catalogue database for inbound supplies
  • Ensured seamless implementation of product/service launches
  • Guided employees for optimal utilization of resources and productivity improvement.
  • Managed a team of executives responsible for operations, finance, sales, and marketing functions.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Resolved customer complaints related to product quality or delivery issues.

Retail-Executive - Ecom Business

Page Industries Ltd
Bangalore
03.2016 - 02.2017
  • Managed marketplace accounts for various distributors
  • Developed Sales and Stock Report
  • Provided order management support and resolved customer concerns.
  • Restored smooth operations by addressing order-related concerns of customers
  • Negotiated and processed POs and vendor contracts, promptly addressing any vendor experience issues related to access to information/data, payments, or MIS reports.
  • Managed key accounts for Myntra, Amazon, & Flipkart

Business Development Executive

Flipkart India Private Ltd
Bangalore
07.2012 - 02.2016
  • Effectively handled marketplace sellers' accounts.
  • Managing seller accounts across categories in lifestyle.
  • Facilitated onboarding procedures.
  • Solved warehouse inward operations effectively
  • Streamlined communication between Catalog and other teams
  • Managed various complex technical problems related to Lifestyle Accessories.

Education

B.Com -

Bangalore University
Bengaluru, KA
01.2011

PUC -

Govt Pre-University College
Bengaluru, KA
01.2006

SSLC -

Govt High School
Bhadrawati, KA
01.2004

Skills

  • Operations Oversight
  • Performance Management
  • Recruitment and Training
  • Customer Complaint Management
  • Loss Prevention
  • Logistical Planning
  • Regulatory Requirements Understanding
  • Operational Support
  • Client Account Management

Personal Information

  • Date of Birth: 06/11/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Language

  • Kannada
  • English
  • Hindi

Hobbies

  • Traveling
  • Listening to Music

Timeline

Senior Executive

Tribesmen Graphics Pvt Ltd
12.2022 - Current

Senior Executive

Westburry Commerce Pvt Ltd (ADITYA BIRLA)
02.2021 - 10.2021

Senior Executive

Aditya Birla Fashion and Retail Ltd
10.2017 - 01.2021

Retail-Executive - Ecom Business

Page Industries Ltd
03.2016 - 02.2017

Business Development Executive

Flipkart India Private Ltd
07.2012 - 02.2016

B.Com -

Bangalore University

PUC -

Govt Pre-University College

SSLC -

Govt High School

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