Omita Monga
Senior Executive
Delhi
Summary
To dedicate my talents in a challenging role & hi-tech profession and to grow with a success-oriented company in a self-motivated, energetic, dependable, and reliable way that will lead me and the company to the zenith of success.
With over six years of diverse experience spanning non-profits, for profit, CSR Initiatives student engagement and customer management, I bring a dynamic and adaptable approach to any work environment.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Senior Executive
Nasscom Foundation
03.2024 - Current
- Corporate Volunteering Program Management: Collaborating with corporate partners to design, implement, and manage employee volunteering programs. This includes identifying volunteer opportunities that align with the companies' Corporate Social Responsibility (CSR) objectives and the needs of communities under skill-based volunteering.
- Corporate Volunteering with 18+ Tech giants (Synchrony, Adobe, JP Morgan, GEN Norten, Quest Global, etc) along with implementing partner / NGOs (AISECT, DEED, Way For Life, Thuvakkum, Quantum Learning, Robinhood Army etc) which nearly supports the organization in generating approx. 1 crore of funds. Also I have did full coordination with all the stakeholders human which also includes preparing activity or volunteering calendars.
- Also supported the organization in collaborating with Central Government Vidhyanjali (Central Government Scheme – SCERT Head – which supported the organization collaborating with schools in implementing Book donation drive via Robinhood Army, Daan Utsav – Programme Design, NGO Engagement, Mentorship programs with college students through corporate volunteering.
- Administrative: Field Coordination, coordination between NGO and Corporate…liasoning….
- Also have identified various Problem statements of grassroot NGOs in the areas of marketing, Strategy & Technology in creating their : HR Portals, websites, social media strategies etc then engagement with Corporate / Tech companies.
- NGO/School Partnerships: Engaging with NGOs/Schools to understand their problem statements under the areas of strategy, marketing and technology education and matching them with suitable corporate volunteers or resources. This may involve evaluating NGOs to ensure alignment with program goals, as well as onboarding and managing relationships.
- Implementation & Coordination: Organizing volunteering & CSR events such as donation drives, skill-based volunteering sessions, or community service days. This includes logistical planning, volunteer engagement, and ensuring successful project execution & implementation.
- Monitoring and Reporting: Tracking the impact of volunteering activities, collecting data, and providing insights to stakeholders. This helps demonstrate the value and outcomes of the programs.
- Advocacy and Outreach: Promoting the concept of corporate volunteering within the Nasscom foundation community, encouraging more companies to participate, and sharing best practices for CSR.
- Capacity Building for NGOs: Providing support and resources to NGOs to strengthen their ability to work with corporate volunteers and leverage the partnerships effectively.
- Also managing their volunteering portal by updating it with different self-created activities, the portal name is MuKartavya.
Associate Manager
Youth for Seva
09.2021 - 02.2024
- I have managed more than 50 Delhi-NCR colleges along with more than 3000 students and faculties for volunteering & internship opportunities in the fields of education, health, environment, and livelihood for community development.
- Collaborated with many government schools for awareness and education along with doing need assessment for catering their needs under our CSR projects.
- I also have managed colleges and volunteers from North India(Madhya Pradesh, Uttarakhand, Bihar etc) and engaged them for both virtual and on-field opportunities.
- I have groomed student leaders and volunteers in towards sensitizing youth towards the society.
- I also have got hands on and experiential form of learning and managing teams in various different locations such as Bihar, Uttarakhand, Bengaluru and Chennai.
- Closely worked with the CSR and corporate volunteering teams in managing projects under varied corporate organizations.
- Apart from my area of work and role, I gained experience at multiple departments and roles within the organization.
- I have managed multiple CSR projects with the organization which includes complete coordination and implementation part of the project.
- Also, have communicated and managed various corporate volunteering initiatives within my work area.
- Worked at grass root level with many slums and communities with underprivileged communities.
- Managed and monitored big initiatives with the team of 400 volunteer at once.
- Directly worked Vice chancellors and principals of high esteemed institutions.
- I have done complete corporate communications with multiple stakeholders related CSR projects & probono initiatives.
- Diverse role: college relations university tie up with multiple colleges of Delhi University and IP University and various other private colleges.
- Volunteer engagement, outreach towards getting volunteering engagement (first six months) and plan volunteering movement along with complete student engagement.
- Within a year you got promoted College Relations Coordinator to Associate Manager – Volunteer Management handling different states (Bihar, MP, Dehradun)… CSR Projects in Rural village by identifying Schools as part of School adoption programme, Budget Proposal…. (Corporate Name: Adobe ,DELL
- Capacity Building, Corporate Partnership, School Education Programme Implementation – Navodit for Under privilege programme across states during particular time/winter of the year (no. of volunteers used to come together both from volunteers side as well as corporate in Govt / Slum Schools)…
Customer Care Executive
SITEL
08.2020 - 04.2021
- I managed Customer service support to US clients, and I was catering for the process Equifax (which is a credit bureau) of US.
- It was an Inbound sales and customer service process, where In I used to attend US customers for enquiring credit related queries.
- With in 4 months of spam I was counted among the top sellers in terms of customer satisfaction reports and converting credit related products.
Public Relation Executive
Venkateshwara Hospital
09.2016 - 04.2018
- I was managing the customer service/issues related to all types of patients.
- Taking care of end-to-end service from Check-in till check-out.
- Closely working with leadership to share and gain the experience to make the quality control better.
- Preparing excel files of all patients with diseases to create the betterment of hospital with all equipment’s or necessary things to resolve the cases quickest.
Education
Public Relations -
Bhartiya Vidhya Bhawan
01.2015 - 01.2016
B.A Honors - English
Atma Ram Sanatan Dharma College, University of Delhi
01.2012 - 01.2015
12th Pass - undefined
St. Marks Sr. Secondary School
01.2011 - 01.2012
10th Pass - undefined
St. Marks Sr. Secondary School
01.2009 - 01.2010
B1 level - German language course
Goethe Institute (Max Mueller Bhavan)
01.2019 - 01.2020
Skills
Performance improvement
Mail handling
Procedure implementation
Growth planning
Program oversight
Operations management
Report preparation
Travel coordination
Operations oversight
Accomplishments
- Rewarded multiple times for Excellence of services by hospital clients in 2017.
- Felicitated at Bihar as guest of honor by the Mayor of Ara, Bhojpur.
Career Strengths
- Can work under pressure
- Leadership qualities along with self-discipline
- Good at managing relationships
- Good Communication Skills
- Complete project management
Timeline
Senior Executive
Nasscom Foundation
03.2024 - Current
Associate Manager
Youth for Seva
09.2021 - 02.2024
Customer Care Executive
SITEL
08.2020 - 04.2021
B1 level - German language course
Goethe Institute (Max Mueller Bhavan)
01.2019 - 01.2020
Public Relation Executive
Venkateshwara Hospital
09.2016 - 04.2018
Public Relations -
Bhartiya Vidhya Bhawan
01.2015 - 01.2016
B.A Honors - English
Atma Ram Sanatan Dharma College, University of Delhi
01.2012 - 01.2015
12th Pass - undefined
St. Marks Sr. Secondary School
01.2011 - 01.2012
10th Pass - undefined
St. Marks Sr. Secondary School
01.2009 - 01.2010
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