Singing and Playing guitar
AJAY PAUL
Business Development Executive
Mohali
Summary
Experienced specialist with a passion for delivering outstanding service. Proactive, customer-orientated professional with over 4 years of experience in calling outbound, inbound, chat with reference to technical support, billing and sales. Have a proven record of surpassing sales targets and boosting revenue. Self-motivated, team player with strong organizational and interpersonal skills. Experienced in training and mentoring new joiners. Use my skills and experience to help an organization to grow and achieve its targets. I have also worked with Australian Client for 1 year B2B providing qualified leads to our sales agents in Australia and also renewing the packages of the our existing clients in terms of telecommunication.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Business Development Executive
Anurag Juneja Information Communication Technology
03.2023 - 03.2024
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.
- Worked for B2B for a telecommunication Provider Commander in four states Melbourne, Perth, Sydney and Perth providing new leads and also renewing the contracts of the old clients.
SENIOR ANALYST
Eclerx Service Limited
10.2018 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
GOVERNMENT DEGREE COLLEGE
KULLU, HIMACHAL PRADESH 01.2015 - 05.2018
MASTER OF BUSINESS ADMINISTRATION - undefined
LOVELY PROFESSIONAL UNIVERSITY
PHAGWARA, PUNJAB 01.2019 - 05.2021
Skills
ENGLISH
HINDI
Teamwork
Problem-Solving
Customer service
Sales
Leadership
Certification
PERSONAL TRAINER CERTIFICATION, 08/07/2021, 10/31/2021
Achievements
- Consistently met my short and long-term targets.
- Handled customer complaints with empathy and composure.
- Trained, coached, and supervised new staff members.
- Got the Super Achiever Award
- Top sales agent of the year
Personal Information
- Date of Birth: 07/23/96
- Nationality: Indian
Interests
Basketball
Timeline
Business Development Executive
Anurag Juneja Information Communication Technology
03.2023 - 03.2024
MASTER OF BUSINESS ADMINISTRATION - undefined
LOVELY PROFESSIONAL UNIVERSITY
01.2019 - 05.2021
SENIOR ANALYST
Eclerx Service Limited
10.2018 - 08.2022
BACHELOR OF BUSINESS ADMINISTRATION -
GOVERNMENT DEGREE COLLEGE
01.2015 - 05.2018