Ajay Raj

CCAI (Call Center AI)

• Designed and developed telephonic AI bot leveraging Dialogflow CX platform to automate call center operations.
• Engineered APIs in Java Spring Boot to seamlessly integrate with our database for user authentication and query handling.
• Integrated APIs as webhooks in Dialogflow CX, streamlining data retrieval from Oracle database.
  

May I Help You

• Led the development of an application featuring virtual avatar "Feddy" to enhance customer interaction.
• Implemented facial recognition using in house Api's developed by consuming Tensorflow and Insightface models to personalize greetings and interactions.
• Utilized Soul Machines for virtual avatar creation and DialogFlowCX for backend query responses.
• Integrated Soul Machines avatar to frontend using HTML, JavaScript, CSS, and backend on Python Flask with Redis database on GCP infrastructure.
  

May I Help You Admin Portal

• Developed customer face registration portal with maker-checker system for data verification.
• Implemented Single Sign on feature
• Utilized Python Flask for backend development and HTML, JavaScript, CSS for frontend.
• Employed MySQL, Redis, and Firebase for data storage and management.
  

API Support Portal

• Spearheaded development of chat bot to provide technical support and resolution for clients.
• Implemented features such as API integration assistance, log retrieval, and automatic testing.
• Developed functionality to generate code snippets in various languages based on prompts.
• Utilized stack including HTML, JavaScript, CSS, Spring Boot, Python, MySQL, DialogflowCX, and GCS buckets.
  

Additional Skills and Technologies

• Proficient in cloud technologies such as Cloud Functions, Cloud Run, GCS buckets, GCP and Azure Compute Engines, and deployment processes.
• Experienced in database management systems including MySQL, Oracle, and Redis, ensuring efficient data storage and retrieval.
• Extensive knowledge in Java Spring Boot, Python Flask with focus on writing highly optimized code that considers all security risks and scalability requirements.
• Ensured stringent security measures across all projects dealing with critical information, emphasizing importance of data protection and privacy.
• Experienced in containerizing applications with Docker

• Acquired skills in building and maintaining data pipelines using Apache Hadoop Distributed File System (HDFS) and its ecosystem tools including Pig, Spark, and MapReduce etc
• Gained proficiency in Python programming for data manipulation and analysis.

Key Skills Learned

• Big Data Processing Frameworks
• Python Programming for Data Engineering

Drisya

• Developed scalable and optimized backend solutions for Drisya application.
• Collaborated with team to understand project requirements and translate them into technical specifications
• Utilized Java Springboot framework to design and implement backend functionalities.
• Worked with Oracle and Redis databases to manage data storage and retrieval efficiently.
• Ensured reliability and performance of backend system to handle large number of users simultaneously.
• Continuously optimized and refactored code for improved performance and maintainability
• Collaborated with team to design and implement scalable solutions to enhance the overall architecture of the Drisya application
• Maintained version control using BitBucket

SAQ ( Suitability and Appropriateness Questionnaire )

• Utilized Java Springboot framework to design, develop, and implement backend functionalities.
• Work with Oracle database to manage data storage and retrieval efficiently.
• Maintained version control using Github
• Maintained comprehensive documentation for codebase, including technical specifications, APIs, and system architecture.