Ajay Rathod
Assistant Manager
New Delhi
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
8056
8056
years of post-secondary education
5
5
Certifications
Work History
Partner Success Manager(AM)
Wiom Pvt Ltd.
05.2025 - Current
- Led strategic planning sessions to align business objectives with operational capabilities, enhancing overall efficiency.
- Developed and implemented marketing strategies that increased brand visibility and customer engagement across multiple channels.
- Fostered partnerships with key stakeholders to drive collaborative initiatives, resulting in improved service delivery and client satisfaction.
- Oversaw financial management processes, including budgeting and forecasting, ensuring alignment with organizational goals and resource allocation.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Developed and implemented strategies to enhance partner relations.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Responsible for get them customer and onboard within SLA
Assistant Manager
Reliance Jio
01.2025 - 04.2025
- Follow-up with Cross function for Customer Resolution base on Query.
- JFE ORN Contribution for business.
- JFE Attendance Management
- INST & SR CSAT Rating & NPS Score Performance
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Hire New HSP/Vendor for Partner Level Business.
CLUSTER ENGINEER
Wiom (Omnia Pvt. Ltd.)
07.2023 - 12.2024
- Responsible for resolving customer complaints within 4 hours SLA and completing installations within 12 hours
- Provides technical assistance to partners and manages BDOs for sales and shift management
- Ensured efficient teamwork by managing the LCO team's task assignment for optimal results
- Supervised daily fieldwork activities to ensure compliance with company protocols and standards
- Decision Making: Make informed decisions quickly, especially in cases of escalations or critical network issues
- Quality Control: Inspect installations for quality and adherence to technical standards, ensuring customer satisfaction
- Guided team on installation techniques and best practices
- Handled escalated customer issues, collaborating with higher-level engineers and support teams when necessary
- Organized training sessions to upgrade team members' technical skills
- Provided input to team lead regarding areas for process and procedural improvement.
RF COORDINATOR
Hathway Cable & Datacom Ltd.
12.2016 - 05.2023
- Coordinated with field engineers to resolve customer complaints in both CMTS and OLT technologies
- Managed reports and ensured uptime by logging tickets and following up on issues
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Completed day-to-day duties accurately and efficiently
CSE, DATA OPERATOR, STORE KEEPER
DDC (Delhi Distribution Co.)
10.2012 - 12.2016
- Engaged with customers to resolve issues, prepared set-top boxes, and maintained data
- Maintained accurate and up-to-date records of data entries
- Verified accuracy and completeness of data before entering into database systems
- Created reports from collected data to track progress, analyze trends, and identify opportunities for improvement
Education
Master of Arts - Political Science
IGNOU
Bachelor of Arts - Political Science
Delhi University0
Associate of Arts - Political Science, ECO, Punjabi, Eng
Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar
High School Diploma -
Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar
Skills
- Market expansion strategies
- Account Management
- Effective complaint handling
- Customer engagement
- Data analysis expertise
- Team development
- Sales Development
- Project Management
- Cold calling skills
- Product Training
- Marketing
- Vendor Management
- Recruiting and interviewing
- Resource allocation
- Employee scheduling
- Employee supervision
Certification
Basic Course, Delhi Institute of Computer Science (DIICS), 05/01/15
Hobbies and Interests
- Reading articles
- Watching knowledgeable videos
- Reading books
Personal Information
Timeline
Partner Success Manager(AM)
Wiom Pvt Ltd.
05.2025 - Current
Assistant Manager
Reliance Jio
01.2025 - 04.2025
CLUSTER ENGINEER
Wiom (Omnia Pvt. Ltd.)
07.2023 - 12.2024
RF COORDINATOR
Hathway Cable & Datacom Ltd.
12.2016 - 05.2023
CSE, DATA OPERATOR, STORE KEEPER
DDC (Delhi Distribution Co.)
10.2012 - 12.2016
Master of Arts - Political Science
IGNOU
Bachelor of Arts - Political Science
Delhi University0
Associate of Arts - Political Science, ECO, Punjabi, Eng
Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar
High School Diploma -
Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar
Similar Profiles
Ajay RathodAjay Rathod
Cluster Account Manager at Wiom (Omnia Pvt. Ltd.)Cluster Account Manager at Wiom (Omnia Pvt. Ltd.)
Saurabh GoyalSaurabh Goyal
Engineering Manager at WiomEngineering Manager at Wiom
Shailesh GargShailesh Garg
Product &Tech Support Analyst at WiomProduct &Tech Support Analyst at Wiom
Nitin DhamijaNitin Dhamija
Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.Chief Finance Officer (CFO) at Expo Stand Services Pvt. Ltd.
NIRMALENDU BARDOLOINIRMALENDU BARDOLOI
Product Release Manager at Sapiens TechnologiesProduct Release Manager at Sapiens Technologies