Mahendran Ayyappan
Manager, Client Success
Bangalore
Summary
Experienced management professional with a proven track record of leading teams to success through team collaboration, operational efficiency, and achieving measurable outcomes. Skilled in strategic planning, process improvement, and cultivating a culture of accountability and excellence. Recognized for adaptability and consistently meeting evolving organizational demands.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Manager – Client Success
Indeed India Operations Pvt Ltd
Bengaluru
04.2018 - Current
- Lead the India and Singapore Mid-Market Client Success teams for Indeed and Glassdoor, overseeing daily operations while strategically guiding a high-performing team managing ~$4 million in annual revenue.
• Own end-to-end strategy and execution for account structures, campaign design, audience and keyword research, bidding strategies, placements, and ongoing performance optimization to maximize client ROI.
• Drive revenue retention and business growth across a quarterly portfolio of ~600 accounts across 8 APAC countries by supervising goal achievement, advising on best practices, and implementing data-driven decisions.
• Accelerate performance advertising revenue through full lifecycle client management with a focus on scalable post-sales engagement, value realization, and stakeholder alignment.
• Act as a key cross-functional leader, partnering with Sales, Finance, Product, and internal teams to ensure delivery of impactful hiring and employer brand solutions.
• Identify early indicators of revenue churn and implement targeted retention strategies to preserve and grow high-value accounts.
• Facilitate structured team cadences to drive accountability on KPIs, foster a culture of continuous improvement, and align quarterly business goals.
• Lead knowledge enablement through structured sessions on emerging AI technologies, product innovations, and strategic application in client contexts.
• Mentor the team to embed data insights into client interactions, increasing solution relevance and long-term business outcomes.
• Deliver regular coaching, performance assessments, and developmental feedback to elevate individual and team capability.
• Champion innovation in team processes and customer strategies to unlock new efficiencies and business opportunities.
• Optimize operational budgets by controlling costs while enhancing client value and team output.
• Maintain subject-matter expertise in product offerings and empower the team to proactively overcome challenges and deliver exceptional service.
Team Lead
Indeed.com
Bengaluru
06.2020 - 09.2023
CS Specialist
Indeed.com
Bengaluru
04.2018 - 06.2020
Senior Specialist
TeleDNA Communications Pvt Ltd
Bengaluru
02.2016 - 08.2017
- Act as a frontline for the entire support operations of NowConfer- a conferencing softwware.
- Create and upgrade product User guide, FAQs and other documentation.
- Keep a track of application usage by various enterprises.
- Conduct product presentations to customers via e meetings.
- Conduct daily usability testing of the application to ensure stability
- Liaise with Business and Engineering team to resolve customer issues and queries.
- Identify and conduct initial screening of candidates for Support, Application testing roles.
Lead- Operations
Sendmygift.com
02.2015 - 12.2015
- Company Overview: Sendmygift.com was an ecommerce start up based in Bangalore, India. They were a multi category gifting solutions company which was catering to customers in Bangalore, Delhi, Mumbai and Chennai.
- Manage a team of 10-12 executives to ensure that the SLA parameters are met on a daily basis for all lines of business.
- Track daily website updations and report any irregularities to tech team.
- Liase with the logistics team to ensure smooth delivery flow.
- Do quality check on email and chat conversations of the executives.
- Create daily/ weekly and monthly issue summaries.
- Be a part of daily sales review with the management and work on the targets assigned.
- Set clear team goals and delegate tasks and set deadlines.
- Discover training needs and provide coaching.
- Listen to team members feedback and resolve any issues or conflicts.
- Sendmygift.com was an ecommerce start up based in Bangalore, India. They were a multi category gifting solutions company which was catering to customers in Bangalore, Delhi, Mumbai and Chennai.
Senior Officer –Business Services
TESCO
03.2013 - 08.2014
UK RELOCATION ADMINISTRATOR
TESCO Hindustan Service Centre
10.2010 - 03.2013
Marketing Associate
Rachana Graphics
02.2008 - 12.2009
Business Coordinator
G.A. Exports
01.2006 - 09.2007
Education
BBM -
06.2002 - 01.2005
Intermediate - undefined
S.S.L.C - undefined
Skills
Operational efficiency management
Organizational strategy development
Market expansion strategies
Customer relationship management (CRM)
Cross-functional teamwork
Cost monitoring
Performance evaluations
Brand identity management
Recruiting and interviewing
Organizational change management
Strategic revenue optimization
Previous Work Experience
- G.A. Exports, Kollam, 01/01/06 to 09/30/07, Business Coordinator
- Rachana Graphics, 02/01/08 to 12/31/09, Marketing Associate
Personal Information
- Father's Name: Mr. Ayyappan Pillai
- Date of Birth: 09/09/84
- Nationality: Indian
Accomplishments
Best Team Management awarded for operational efficiency in Indeed Global Leadership Meeting- 2025, Florida, USA
2 times winner of Best performer 2023-2024 in Global kick off APAC
Timeline
Team Lead - Indeed.com
06.2020 - 09.2023
CS Specialist - Indeed.com
04.2018 - 06.2020
Manager – Client Success - Indeed India Operations Pvt Ltd
04.2018 - Current
Senior Specialist - TeleDNA Communications Pvt Ltd
02.2016 - 08.2017
Lead- Operations - Sendmygift.com
02.2015 - 12.2015
Senior Officer –Business Services - TESCO
03.2013 - 08.2014
UK RELOCATION ADMINISTRATOR - TESCO Hindustan Service Centre
10.2010 - 03.2013
Marketing Associate - Rachana Graphics
02.2008 - 12.2009
Business Coordinator - G.A. Exports
01.2006 - 09.2007
Bangalore University - BBM,
06.2002 - 01.2005
Board of Exams , Kerala - Intermediate,
Bi Board Of Exams , Kerala - S.S.L.C,