Ajay Roy
Itarsi
Summary
Driven IT professional with a goal-oriented mindset, aiming to achieve organizational and professional success in IT Infrastructure, Network, Servers, and Service Management. Seeking senior-level assignments in Kolkata or remote locations, with a particular interest in challenging roles within this domain. Committed to scaling achievements and making a significant impact through expertise and drive.
Overview
1824
1824
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Project Lead
Cognizant Technology Solutions
Kolkata
04.202 - Current
- Planning and schedule of project with all requirements for project initiation till project completion
- Planning of migration with all resources (compute, storage, networking etc.) to the cloud infrastructure
- Decommissioning of on-premises virtual and physical servers which are migrated to cloud
- Responsible as change coordinator and change manager during the change cycle
- Responsible for creating quotation, approval and revisions
- Responsible for billing of completed work which denominate as milestone completion
- Initiative for migration of legacy servers hosted on Citrix or decommission if not required anymore
- CSAT, 97% SLA Compliance, Teamwork
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
Windows Lead
Connectivity IT Services
Gurugram
09.2019 - 09.2022
- Established best practices for Windows server administration, contributing to a more consistent and efficient work environment.
- Conducted regular audits of server hardware components to identify potential replacements or upgrades required for optimal system performance levels.
- Performed Patch management, inventory management and software management
with use of Manage Engine; Administration of Manage Engine Desktop Central with 5000 endpoints, Arcserve
Tape Backup Tool. - Managed servers like DHCP, Active directory, File, Print, Radius and WSUS, File server
backup, Citrix license and many more. - Upgraded and migrated serves by performing root-cause analysis & troubleshooting.
- Monitored schedule plans, resource management, activity plans, MOP, post activity
testing are executed as per set deliverables; performed BCP planning &
implementation
Project Manager
Progressive Infotech
Noida
10.2020 - 03.2022
- Coordinating with third-party vendors and contractors to manage and coordinate projects with the business units and other IT departments, where necessary.
- Acting as a single point of contact for IT infrastructure deployment across several locations and implementing effective infrastructure solutions to support new business initiatives.
- Monitoring complete setup, maintenance, backup, and administration of LAN and WAN.
- Creating IT budget; controlling purchase of IT equipment, software, laptops, and desktops; maintaining and updating software and hardware assets.
- Steering all IT infrastructure operations, including data, voice network, and end-user services.
- Directing the deployment and management of infrastructure and applications, annual budget, and provisioning of detailed cost estimates for business and projects.
- Managing all critical/major incidents and service requests and supervising critical incidents from inception to closure within SLA.
- Reviewing 1000 tickets monthly and following escalations and change control processes, monitoring progress, conducting systems analysis sessions, and assessing and mitigating risks.
- Implementing Information Technology Infrastructure Library (ITIL) program to improve work practices and processes within Service Desk and Infrastructure teams.
- Working with Azure Administration, Active Directory, Server Administration, and VMware.
- Performing DC and DR monitoring and management, BCP planning, and executing DR drills.
- Met project deadlines without sacrificing build quality or workplace safety.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Deputy Manager
Karvy Infotech Limited (HCL Services Limited)
Bhopal
12.2014 - 08.2019
- Supervised administration of Symantec Endpoint Protection Manager, Active directory domain services, GFI WEB Monitor, LDAP; supervised LAN, DHCP & DNS servers
- Applied group policy in domain network and updated WSUS over the network
- Configured and implemented IIS, FTP & Symantec Antivirus Server; configured VLAN, switch ports, VTP, Support to Data center for LAN, WAN and servers; configured Network printer, MS Outlook 2007 & 2013 (POP3, Exchange server)
- Managed & troubleshot Cisco routers and switches (4500 & 6500 series).
Education
Master of Computer Applications -
Sri Satya Sai College of Engineering, RKDF University
Bhopal 07.2017 - 06.2019
BCA (Journalism & Communication) -
Makhanlal Chaturvedi National University
Bhopal 07.2010 - 06.2014
12th -
Government Boys Higher Secondary School, Madhya Pradesh Board of Secondary Education
Itarsi 07.2009 - 06.2010
10th -
Friend's Higher Secondary School, Madhya Pradesh Board of Secondary Education
Itarsi 07.2006 - 06.2007
Skills
Project Management
IT Service Management
Incident Management
Change Management
Patch Management
Software Deployment
Datacenter Operations
CSAT & SLA Compliance
IT Infrastructure Migration, Upgrade & Management
Escalation Management
IT Budgeting
Vendor/ Resource Management
Communication
Collaboration
Team Management
Analytical
Problem-solving
Cloud solutions
Project Planning
Leadership skills
Project Coordination
Root Cause Analysis
Stakeholder Management
Multi-tasking skills
Agile Development
Risk Management
Scope Management
Cost Management
Collaborative mindset
Team Collaboration
Decision-Making
Agile Methodologies
Information Technology Management
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Bengali
Elementary (A2)
Certification
Google Cloud Certified Cloud Digital Leader, 10/01/22
Personal Information
Date of Birth: 01/07/92
Timeline
AWS Certified Solution Architect Associate
06-2023
Google Cloud Certified Cloud Digital Leader, 10/01/22
10-2022
AZ- 900 Azure Fundamentals
05-2022
ITIL v4 Foundation Certificate, 06/01/21
06-2021
Project Manager
Progressive Infotech
10.2020 - 03.2022
Windows Lead
Connectivity IT Services
09.2019 - 09.2022
Cisco Certified Network Associate, 01/01/18
01-2018
Master of Computer Applications -
Sri Satya Sai College of Engineering, RKDF University
07.2017 - 06.2019
Deputy Manager
Karvy Infotech Limited (HCL Services Limited)
12.2014 - 08.2019
BCA (Journalism & Communication) -
Makhanlal Chaturvedi National University
07.2010 - 06.2014
12th -
Government Boys Higher Secondary School, Madhya Pradesh Board of Secondary Education
07.2009 - 06.2010
10th -
Friend's Higher Secondary School, Madhya Pradesh Board of Secondary Education
07.2006 - 06.2007
Project Lead
Cognizant Technology Solutions
04.202 - Current
Similar Profiles
Janardhanan PerumalsamyJanardhanan Perumalsamy
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions
Ankit ChhikaraAnkit Chhikara
Software Developer at Cognizant Technology Solutions, CTSSoftware Developer at Cognizant Technology Solutions, CTS
Roshan AngamuthuRoshan Angamuthu
Process Executive - Data at Cognizant Technology Solutions India Pvt.Ltd.Process Executive - Data at Cognizant Technology Solutions India Pvt.Ltd.
Nitheena Helen Christy DhinakaranNitheena Helen Christy Dhinakaran
Sr Process Executive at Cognizant Technology Solutions, CTSSr Process Executive at Cognizant Technology Solutions, CTS
Jay BardhanJay Bardhan
Data Scientist at UGRO CapitalData Scientist at UGRO Capital