Summary
Overview
Work History
Skills
Education
Certification
Accomplishments
Timeline
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Ajay Selvaraj

Product Manager / Product Owner
Bangalore

Summary

Poised to contribute with a unique blend of Product management, Software Development and Incident Management, along with exemplary problem-solving skills driven by commitment to excel, to enterprises’ value by ensuring successful scrum management, product releases and Bot Testing in-line with the strategic mission and objectives.


A result-oriented professional with 9+ years of experience in IT. Ability to manage multiple customer escalations and software development skills. Expertise in concepts of Product Management, Agile methodology & Scrum frameworks.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certificates

Work History

Product Manager /Product Owner

SAP LABS
Bengaluru
09.2022 - Current
  • Manage SAP Signavio, Process Intelligence product
    development cycle, including prototyping designs
    and coordinating for GA.
  • Liaised with Internal Stakeholders, Consultants, GTM's to develop deep understanding of business needs and current market landscape.
  • Discovery meetings on Product Feature & Validation,Persona Research & Defining Problem Statement.
  • Documented user stories, specifications and product features in Jira to communicate across teams and ensure mandatory requirements are built accordingly.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Product usage Metrics to increase adoption , churn rate and enhance marketing success.
  • Conducted Event Storming Workshops
  • OKR's and JTBS Planning
  • ProductBoard Tracking
  • Track and update Inbound & Outbound Communications

Software Developer / Product Owner

SAP LABS
Bengaluru
06.2019 - 09.2022
  • Lead as QA Tester and assisted in Product Owner activities.
  • Requirements Collection & Validation, Epic & User Stories Creation, Sprint Planning, Jira and Task assignments.
  • Planning Product Road Map.
  • Align with stakeholders to discuss product impediments, feature enhancements, bugs in completing task.
  • Validate customer feedbacks.
  • Lead as Scrum Master adhering Agile Frameworks.
  • Address team dynamics, Sprint Planning, Sprint Retrospective.
  • Lead as QA, Internal testing for bots developed by team. Adhering to SAP QA and security standards.
  • Lead as Release Manager.
  • Align with Product Management for AT, Content Validation & Product Release.
  • SAP S/4 HANA Robotic Process automation Content development using java script & API Integration

Support Engineer

SAP LABS
Bengaluru
05.2016 - 06.2019
  • Critical Incident Manager for SAP SuccessFactors Cloud HCM.
  • De-escalation Architect
  • Liaise with support engineers / product engineering / Operations / Internal stakeholders & Customer.
  • Monitor P1 incidents to ensure SLA's are adhered. Escalate SLA breached incidents and drive to de-escalate
  • Lead as Duty Manager, Q Monitoring for High priority requests, Escalation evaluation and Assignment.
  • Responsible for weekly SLA Management & Reporting to Management by EOD Status mailers.

Critical Incident Manager

Avvas Infotech Pvt.Ltd
Bengaluru
05.2014 - 05.2016
  • Client - SAP LABS
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact
  • Lead Outage Communications.
  • Validate & Trigger customer communication notice to Internal & External in event of Data center down / major outage.
  • CIM process trainer for any new joiner or back-fill in team

IT Analyst

Magna Infotech Pvt.Ltd
Bengaluru
05.2012 - 11.2013
  • Client - JP Morgan & Chase
  • AD Management, Users and Domains
  • Account Administrations & password resets on mainframes of Tandem, IBM Communications, Reflection sessions, AS400, SEI
  • Troubleshooting and sync MS Outlook with AD Account.
  • VDI Software installation, Custom Configuration
  • Exchange Server Mailbox 2007/2010 Configuration.

Customer Care Officer

TeamLease Service Pvt.Ltd
Bengaluru
11.2011 - 06.2012
  • Client - LG India Pvt.Ltd
  • Handling Customer Incidents
  • Solving technical / non-technical queries related to mobile services.
  • L1 troubleshooting of customer queries or re-route to necessary teams for resolution

Skills

  • Product Management
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Education

Post Graduate Program - Product Management

(IIM) Indian Institute of Management
Indore
09.2021 - 04.2022

B.C.A - Bachelor's in Computer Application - Computer Science

Krupanidhi Degree College
Bangalore
03.2008 - 07.2013

Certification

  • CPM - Certified Product Manager

Accomplishments

  • Product Management Projects Undertaken - (IIM) Indian Institute of Management, Indore


Developed a s/w product using 5I framework for PDLC focusing on User Personas and Buyer Personas, Empathy Maps, Go-to Market strategies, Costing, Price analysis, Lead Generation, Product Distribution, Product Launch, Intellectual Property Rights.


  • Assisted in laying process map for maintenance. Leading to an increase in Production time for team.
  • Pro-Active Monitoring of support incidents , We were able to cut down global escalations by 10% and increasing C-SAT

Timeline

Product Manager /Product Owner

SAP LABS
09.2022 - Current
  • CPM - Certified Product Manager
04-2022

Post Graduate Program - Product Management

(IIM) Indian Institute of Management
09.2021 - 04.2022
  • Intelligent Decisions with SAP Analytics Cloud
06-2021
  • SAP Agile Project Management and Scrum
01-2021
  • SAP Cloud Strategy
07-2020

Software Developer / Product Owner

SAP LABS
06.2019 - 09.2022

Support Engineer

SAP LABS
05.2016 - 06.2019

Critical Incident Manager

Avvas Infotech Pvt.Ltd
05.2014 - 05.2016

IT Analyst

Magna Infotech Pvt.Ltd
05.2012 - 11.2013

Customer Care Officer

TeamLease Service Pvt.Ltd
11.2011 - 06.2012

B.C.A - Bachelor's in Computer Application - Computer Science

Krupanidhi Degree College
03.2008 - 07.2013

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Ajay SelvarajProduct Manager / Product Owner