Ajay Selvaraj
Product Manager / Product Owner
Bangalore
Summary
Poised to contribute with a unique blend of Product management, Software Development and Incident Management, along with exemplary problem-solving skills driven by commitment to excel, to enterprises’ value by ensuring successful scrum management, product releases and Bot Testing in-line with the strategic mission and objectives.
A result-oriented professional with 9+ years of experience in IT. Ability to manage multiple customer escalations and software development skills. Expertise in concepts of Product Management, Agile methodology & Scrum frameworks.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
Work History
Product Manager /Product Owner
SAP LABS
Bengaluru
09.2022 - Current
- Manage SAP Signavio, Process Intelligence product
development cycle, including prototyping designs
and coordinating for GA. - Liaised with Internal Stakeholders, Consultants, GTM's to develop deep understanding of business needs and current market landscape.
- Discovery meetings on Product Feature & Validation,Persona Research & Defining Problem Statement.
- Documented user stories, specifications and product features in Jira to communicate across teams and ensure mandatory requirements are built accordingly.
- Prioritized roadmap in order to achieve product goals and metrics.
- Product usage Metrics to increase adoption , churn rate and enhance marketing success.
- Conducted Event Storming Workshops
- OKR's and JTBS Planning
- ProductBoard Tracking
- Track and update Inbound & Outbound Communications
Software Developer / Product Owner
SAP LABS
Bengaluru
06.2019 - 09.2022
- Lead as QA Tester and assisted in Product Owner activities.
- Requirements Collection & Validation, Epic & User Stories Creation, Sprint Planning, Jira and Task assignments.
- Planning Product Road Map.
- Align with stakeholders to discuss product impediments, feature enhancements, bugs in completing task.
- Validate customer feedbacks.
- Lead as Scrum Master adhering Agile Frameworks.
- Address team dynamics, Sprint Planning, Sprint Retrospective.
- Lead as QA, Internal testing for bots developed by team. Adhering to SAP QA and security standards.
- Lead as Release Manager.
- Align with Product Management for AT, Content Validation & Product Release.
- SAP S/4 HANA Robotic Process automation Content development using java script & API Integration
Support Engineer
SAP LABS
Bengaluru
05.2016 - 06.2019
- Critical Incident Manager for SAP SuccessFactors Cloud HCM.
- De-escalation Architect
- Liaise with support engineers / product engineering / Operations / Internal stakeholders & Customer.
- Monitor P1 incidents to ensure SLA's are adhered. Escalate SLA breached incidents and drive to de-escalate
- Lead as Duty Manager, Q Monitoring for High priority requests, Escalation evaluation and Assignment.
- Responsible for weekly SLA Management & Reporting to Management by EOD Status mailers.
Critical Incident Manager
Avvas Infotech Pvt.Ltd
Bengaluru
05.2014 - 05.2016
- Client - SAP LABS
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact
- Lead Outage Communications.
- Validate & Trigger customer communication notice to Internal & External in event of Data center down / major outage.
- CIM process trainer for any new joiner or back-fill in team
IT Analyst
Magna Infotech Pvt.Ltd
Bengaluru
05.2012 - 11.2013
- Client - JP Morgan & Chase
- AD Management, Users and Domains
- Account Administrations & password resets on mainframes of Tandem, IBM Communications, Reflection sessions, AS400, SEI
- Troubleshooting and sync MS Outlook with AD Account.
- VDI Software installation, Custom Configuration
- Exchange Server Mailbox 2007/2010 Configuration.
Customer Care Officer
TeamLease Service Pvt.Ltd
Bengaluru
11.2011 - 06.2012
- Client - LG India Pvt.Ltd
- Handling Customer Incidents
- Solving technical / non-technical queries related to mobile services.
- L1 troubleshooting of customer queries or re-route to necessary teams for resolution
Skills
- Product Management
Education
Post Graduate Program - Product Management
(IIM) Indian Institute of Management
Indore 09.2021 - 04.2022
B.C.A - Bachelor's in Computer Application - Computer Science
Krupanidhi Degree College
Bangalore 03.2008 - 07.2013
Certification
- CPM - Certified Product Manager
Accomplishments
- Product Management Projects Undertaken - (IIM) Indian Institute of Management, Indore
Developed a s/w product using 5I framework for PDLC focusing on User Personas and Buyer Personas, Empathy Maps, Go-to Market strategies, Costing, Price analysis, Lead Generation, Product Distribution, Product Launch, Intellectual Property Rights.
- Assisted in laying process map for maintenance. Leading to an increase in Production time for team.
- Pro-Active Monitoring of support incidents , We were able to cut down global escalations by 10% and increasing C-SAT
Timeline
Product Manager /Product Owner
SAP LABS
09.2022 - Current
- CPM - Certified Product Manager
04-2022
Post Graduate Program - Product Management
(IIM) Indian Institute of Management
09.2021 - 04.2022
- Intelligent Decisions with SAP Analytics Cloud
06-2021
- SAP Agile Project Management and Scrum
01-2021
- SAP Cloud Strategy
07-2020
Software Developer / Product Owner
SAP LABS
06.2019 - 09.2022
Support Engineer
SAP LABS
05.2016 - 06.2019
Critical Incident Manager
Avvas Infotech Pvt.Ltd
05.2014 - 05.2016
IT Analyst
Magna Infotech Pvt.Ltd
05.2012 - 11.2013
Customer Care Officer
TeamLease Service Pvt.Ltd
11.2011 - 06.2012
B.C.A - Bachelor's in Computer Application - Computer Science
Krupanidhi Degree College
03.2008 - 07.2013
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