Product Management - Be more into the problem space (product planning)
Shivam Srivastava
Product Owner
Summary
Result oriented, customer focused, highly seasoned and reliable Product Enthusiast with overall 13+ years of IT experience. I'm a Certified SAFe POPM and Master Blackblot Product professional who is adept in leading, directing, and developing features/product from inception to launch. 8+ years of strong product management experience working with Travel & Hospitality software giants such as Amadeus & RateGain. Highly proficient in Amadeus Altea Suite of Products – Reservation (ARD Web), Inventory (INV) and DCS (CM). Currently, handling the Air India PSS migration from SITA to Altea from DCS CM standpoint.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Product Manager /Product Owner
Amadeus Software Labs India Private Limited
Bengaluru, India
12.2013 - Current
- Product Planning: Discuss with stakeholders to understand business problem statements and needs. Convert them into smaller features or user stories.
- Requirements Management: Coordinate with stakeholders on managing features / user stories priorities following various scrum processes. Analyzing the business and user needs, requirements documentation, and translation of proper system requirement specifications.
- Collaboration & Communication: Work with other Product Managers across geographies on program increment planning and roadmap to ensure a continuous delivery pipeline (exploration, integration & deployment) is maintained. Acts as a primary point of contact on story elaboration, grooming, and story acceptance criteria with the scrum team. Active participation in all agile ceremonies such as backlog grooming, daily standup's, sprint planning, sprint retrospectives, and sprint demos. Articulated product vision and user stories in a way clearly understandable to development teams.
- Product Testing: Work with QA, designers, and developers to ensure stories meet the definition of done. Actively involved into performing sanity and other UAT checks before releasing for validation to Airline customer(s).
- Project Management: Formulate and managed end-to-end project plans and ensured on-time delivery by proactively identifying gaps and driving solutions with efficient processes.
- Leadership: Present status, risk and metrics related to business, operation and cost to the leadership team in weekly status meeting (WSM). Provide functional/technical, suggest business practice recommendations and directions to less experienced PO's/BA's (3) in the team.
- Product Launch: Manage Go Live / PROD readiness of the newly developed features by working with 5+ teams within the organization and launched successfully with different markets. Facilitate demos to Business Owners(s) at the end of each iteration and PI system demo.
Senior Business Analyst
RateGain IT Private Limited
Noida
07.2011 - 12.2013
- Work closely with end users, internal stakeholders, and DDT (Design, Development, Testing) from the very initiation of the product
- Requirements documentation, scoping and wireframe creation
- Use cases creation and application's functional modelling using UML
- Organize sprint meetings and knowledge sharing sessions with DDT teams
- Work with design and usability teams to prepare HTMLs
- Work with development team to deliver product features according to plan and on schedule
- Functional testing for proper execution of designed features
- Coordinate with DDT teams and all stakeholders to update the changes and get the sign offs on scoped requirements, wireframes, mock-ups and freeze the requirements
- Take remedial actions against the complaints lodged by consumers and offer them product enhancements as per the requirements
- Content collation and preparation of sales as well as marketing collaterals
- Customer relationship, user feedback handling and user management.
Business Analyst
FranConnect Software
08.2009 - 06.2011
- Clarifying client requirements, business needs and project objectives via feedback sessions and client interactions
- Interacting with customers for clarifications/ initial calls/ understand and articulate the scope of engagement
- Conducting business analysis, project assessment and feasibility determination
- Proactively involved in identifying the gaps and conflicts existing in current business process and developing scalable solutions in sorting out the conflicts
- Led multidisciplinary team of developers, designers, testers working on different projects simultaneously
- Involved in providing training sessions for the core product to clients
- Involved in the implementing the customizations in the base build product and handling impact analysis
- Involved in performing functional testing.
SAP Consultant
Kogent Learning Solutions
Bangalore, India
05.2008 - 07.2009
- Developed programs and applications, created and worked with data dictionary objects such as tables, data types, structures, views, search helps, created user dialogs, worked on BDC and LSMW tools, worked on SAPscript and SAP Smartforms, developed reports such as classical, interactive, and ALV reports.
Education
Post Graduate Diploma - Information Technology
Symbiosis Institute of Management Studies
Pune 07.2009 - 06.2011
Bachelor of Technology - Electronics Engineering
Azad Institute of Engineering And Technology
Lucknow 08.2003 - 07.2007
Skills
Product Vision , Strategy and Roadmap
Requirement Elicitation, Prioritization, and Management
Product Management - Product Planning
SAFe, Agile (Scrum & Kanban), Waterfall
JIRA, Confluence, Share Point
Amadeus GDS,ARD Web, DCS - Customer Management GUI, Flight Management , Altea Inventory , Altea Admin
Client Communication
Product Delivery
Microsoft Office, MS Visio, Prototypes using Axure,
Accomplishments
- Rewarded for exceptional performance in Amadeus - 2021
- Winner of High Flyer Award in OPE Department in Amadeus – Q4-2021, Q2-2020, Q3-2019
- Rewarded for being a Master Collaborator in Amadeus – Q3-2019
- Nominee for the Amadeus Annual Awards - 2014
- Winner of Tnooz hackathon (Thack) - 2014
- Employee of the Q1 - 2013 in RateGain Pvt Ltd
Certification
SAFe POPM
Interests
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Software
MS Office
Atlassian JIRA
Mural/Miro
Axure / Balsamiq Prototyping
Confluence
Timeline
SAFe POPM
07-2021
Certified Master Blackblot Product Management Professional
06-2020
Product Manager /Product Owner
Amadeus Software Labs India Private Limited
12.2013 - Current
Senior Business Analyst
RateGain IT Private Limited
07.2011 - 12.2013
Business Analyst
FranConnect Software
08.2009 - 06.2011
Post Graduate Diploma - Information Technology
Symbiosis Institute of Management Studies
07.2009 - 06.2011
SAP Consultant
Kogent Learning Solutions
05.2008 - 07.2009
Bachelor of Technology - Electronics Engineering
Azad Institute of Engineering And Technology
08.2003 - 07.2007