Ajay Sharma
Program Manager
Pune
Summary
Forward-thinking and goal-oriented Program Manager with 19+ years history of working in the Telecommunications, Banking & IT industry with clients like Vodafone Group, T-Mobile & JPMC, UBS. Expertise in quality control, risk reduction, and resource allocation. Dedicated to optimizing team performances through training, mentorship, and strong employee relations. Highly proficient in overseeing human resources, budgeting, P&L tracking, KPI analysis, contract negotiations, and complex issue resolution.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Operational Head
Reyan Consultancy Services
11.2024 - Current
- Driving & Delivering multiple Web development projects through complete SDLC process.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
Program Manager
Vodafone Intelligent Solutions
07.2011 - 05.2024
- Multiple Programs delivered at Inter/Intra Service Level, Major ones listed below:
- Successfully delivered end to end Business Process Transformation / YOY 10% efficiency Initiatives for entire Service line through Automation, Work Absorption, Process Improvement, Standardisation & Consolidation
- Driven Shift left Program for entire vertical of around 900 members to shift feasible scope from L1 to L0 team and L2 to L1 team
- L2 team bandwidth increased by 21% to deliver more productive scope
- Driven Cross OpCo Technical and Functional Consolidation for multiple verticals including around 1500 members - Isolated teams delivering same scope for different OpCo consolidated and delivered 14 % efficiency
- Supporting Assessment of Vodafone Cloud & Infrastructure and UK assets across RHEL / Unix / Windows / Oracle / SQL domains and plan OS upliftment & Security Patch Maintenance before EOSL
- Coordinate and deliver Infrastructure Requests to support business service requirements requested by Business owners through Service Catalogue
- Managed L0/L1 support supporting monitoring consoles, Incident m, providing L1 resolution for Spain Opco (3 Yrs) & VCI (4 Yrs)
- Delivered SLA KPI and 10% efficiency every FY by Automation, Resource Mix Optimization Shift left and SMC/L1 consolidation at Service level
- Driven PBI Analysis and reduced 30% of P3/P4 incidents
Associate Consultant
Oracle Financial Software Services
01.2011 - 07.2011
- Supported Complete migration of schedule jobs from Crontab to Autosys
- Support package deployment on Pre-Prod/Prod environments for all APAC regions
Senior Software Engineer
Wipro Technology
07.2010 - 12.2010
- Analyzing issues and making fixes related to issues identified in the application which includes database changes, Perl scripting and UNIX shell scripting
Associate
Cognizant Technology Solutions
10.2005 - 06.2010
- Unit, System and Integration Testing, Documentation for complete SDLC process
- Analyzing issues and making fixes related to issues identified in the application which includes database changes, Perl scripting and UNIX shell scripting
Education
BE - IT
Army Institute Of Technology
Pune, India 07.2001 - 06.2005
Skills
- Program Management
- Service Delivery
- Continuous Process Improvement
- Cross Functional Collaboration
- Agile methodologies
- Six Sigma
- Executive Reporting & Analysis
- Interpersonal Skills
- Strategic Planning
- People Management
Certification
ITIL Foundation Certified, 07/01/11
Timeline
Operational Head
Reyan Consultancy Services
11.2024 - Current
Program Manager
Vodafone Intelligent Solutions
07.2011 - 05.2024
Associate Consultant
Oracle Financial Software Services
01.2011 - 07.2011
Senior Software Engineer
Wipro Technology
07.2010 - 12.2010
Associate
Cognizant Technology Solutions
10.2005 - 06.2010
BE - IT
Army Institute Of Technology
07.2001 - 06.2005
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