Ajay Shukla
Gurgaon
Summary
A competent professional with 15 years + rich experience in Insurance Industry across a variety of roles in Insurance Operations, IT Delivery, Business Consulting, Client Relationship Management, Insurance Competency Development, Training & Mentoring.
Overview
16
16
years of professional experience
Work History
SME
NTT DATA Information Processing Services Pvt Ltd
07.2022 - Current
- Collaborated with key account on life insurance as SME for term, whole, universal life insurance, and annuity products.
- Facilitates collaboration among product team, IT team, and technical team
- Executed document management by implementing automated and manual letter triggers and validating outputs.
- Mentoring and training team on life insurance products, project-specific training.
- Providing timely feedback to keep tap on the project timelines within the Sprint and PI.
- Validating and reviewing the correspondences to owners, agent and other parties pertaining to Claim/ No-claim, annual statement letter etc.
- Monitoring the overall status of the project in JIRA for tracking the progress.
- Worked on waterfall model as well as Agile model of delivery.
- Worked on tools like JIRA, diff pdf, Calcfocus, sharepoint.
- Developed test plans, RTMs, and Test Results to maintain transparency with clients.
Area Manager
TATA AIG General Insurance Co Ltd
07.2018 - 06.2022
- Collaborated with health insurance industry focusing on group health insurance, tailor-made policies, and retail policies, coordinating between clients, product team, technical team, IT while gathering client requirements, developing solutions, and delivering results to clients
- Coaching in Health Insurance and project-specific training.
- Established new and revised policies to sustain record high growth of Company.
- Facilitated technical integration of products for web integration through coordination with IT team.
- Accountable from project kick-off to final sign-off.
- Feedback provided to product development team for required changes and enhancements for product improvement.
- Facilitated discussions to refine end user requirements and relayed information to IT team.
ABM
Star Health & Allied Insurance Co. Ltd
Gurgaon
05.2009 - 07.2018
- Conducted requirement gathering and analysis to define project scope.
Delivered RFQs to clients, ensuring clarity in specifications. - Perform business and system analysis, followed by crafting and evaluating Business Requirement Document/ Business Specification Document.
- Develop an in-depth insight into the issues and data challenges of client’s organization.
- Provide expertise on the systems limitations/capabilities as they relate to the business goals.
- Act as a technical liaison between the technology department and the business customers.
- Skilled at formulating and implementing strategies that yield high-performance teams, business transformation, and exceptional partnerships.
Education
MBA - Insurance
Amity University
01.2009
B.Sc -
MGPG College
01.2007
X11th -
Central Academy
01.2003
Xth -
Central Academy
01.2001
Skills
- Life Insurance
- Health Insurance
- Product Life Cycle
- Delivery Solutions
- Client Requirements Understanding
- Primary Underwriting
- Premium Calculation
- Operational Processes
- Insurance Process
- Claim Settlement
- Policy Issuance Judgement
- Department Coordination
- Policy Issuance Enhancement
- Claim Settlement Process Improvement
- Feedback for Continuous Improvement
- Team Collaboration
- Client Relationship Management
- Quick Resolution of Client Requirements
- Communication with IT Department
- Technical Issue Resolution
- System Upgradation
Accomplishments
- Promoted as ABM at Star Health
- Received 'SHINNING STAR' award twice for North region
- Achieved 'High Flyer Award' at TATA AIG every quarter
- Fellowship from III fully sponsored by TATA AIG
Personal Information
- Date of Birth: 11/15/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Professional Snapshot
A competent professional with 15 years + rich experience in Insurance Industry across a variety of roles in Insurance Operations, IT Delivery, Business Consulting, Client Relationship Management, Insurance Competency Development, Training & Mentoring., MBA, Insurance, 2009, Amity University, B.Sc, 2007, MGPG college, XII, 2003, Central Academy, X, 2001, Central Academy, Licentiate from Insurance Institute of India, Associate from Insurance Institute of India, Fellowship from Insurance Institute of India, ACET from Institute of Actuaries Of India, Life Insurance and General Insurance projects experience, SME of product life cycle of health insurance policies, Delivery and product solutions, Primary underwriting, premium calculation and other operational processes in health Insurance Business
Timeline
SME
NTT DATA Information Processing Services Pvt Ltd
07.2022 - Current
Area Manager
TATA AIG General Insurance Co Ltd
07.2018 - 06.2022
ABM
Star Health & Allied Insurance Co. Ltd
05.2009 - 07.2018
MBA - Insurance
Amity University
B.Sc -
MGPG College
X11th -
Central Academy
Xth -
Central Academy
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