Vasanth G
Chennai
Summary
Dynamic professional with extensive experience at Access Healthcare Services Pvt Ltd, excelling in coaching underperforming team members and streamlining workflows for efficiency. Proven track record in enhancing team performance through strategic planning and quality assurance, resulting in improved client satisfaction and retention. Adept at fostering collaboration and mentoring for continuous growth.
Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training, and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SME
Access Healthcare Services Pvt Ltd
02.2023 - 03.2025
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed the team members from inception through completion, delivering high-quality results within tight deadlines.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Led cross-Operation team to deliver the target within tight deadlines, maintaining keen focus on Quality.
Trainer
Elitaz Pvt Ltd
04.2021 - 12.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Established and maintained quality control standards.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Increased employee competency with creation of targeted skill development paths.
- Trained and mentored, new personnel hired to fulfill various roles.
- Created and oversaw the training programs for operations.
- Developed lesson plans, instructional materials and written practice tests for Software and Operation(Process) training courses.
- Used [Software] to design training for New Joined employees and increase company retention and productivity rates.
- Analyzed and evaluated training effectiveness and program outcomes.
Team Lead
Elitaz Pvt Ltd
08.2019 - 04.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete the targets.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly,to provide proper training, and mentoring the individuals, to identify the lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards, Influenced positive thinking within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively, managed risks and mitigated potential issues through proactive planning, monitoring and timely decision making.
- Collaborated with Managers and higher officials to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Cheque Verification Mentor
Dhanlaxmi Bank
03.2016 - 04.2019
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Senior Client Support Executive
ICICI Direct.com
06.2015 - 01.2016
- Increased client retention rate through exceptional customer care during account management activities.
- Enhanced customer satisfaction by addressing and resolving client concerns promptly and professionally.
- Managed a high volume of inbound inquiries, providing timely and accurate resolutions.
- Assisted sales teams with pre-sales inquiries, helping streamline the sales process for greater efficiency.
- Contributed to the improvement of internal systems by sharing client feedback with relevant departments.
- Assisted in developing departmental goals and objectives based on trend analysis from support metrics data.
Education
Bachelor of Arts - English Literature
Vivekananda College of Arts And Science (Autonomous)
Mylapore, Chennai05-2015
Skills
- Coaching underperforming team members
- Team collaboration and mentoring
- Effective analysis of insurance payment challenges
- Evaluating team account performance, as per client standards
- Multitasking Abilities and audit reporting
- Strategic planning aligned with client needs
- Streamlining workflow for efficiency
- Quality assurance, attendances records and feedback
Certification
- Lean six sigma
Additional Information
Software Proficiencies
- CRM, EHR, Yodel, Dr Chrono
- Cerner, Advanced Med, Athena,
- Worked in all insurances web portal(BCBS, Avality, CMS, Trizetto etc)
Languages
Tamil
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
SME
Access Healthcare Services Pvt Ltd
02.2023 - 03.2025
Trainer
Elitaz Pvt Ltd
04.2021 - 12.2022
Team Lead
Elitaz Pvt Ltd
08.2019 - 04.2021
Cheque Verification Mentor
Dhanlaxmi Bank
03.2016 - 04.2019
Senior Client Support Executive
ICICI Direct.com
06.2015 - 01.2016
Bachelor of Arts - English Literature
Vivekananda College of Arts And Science (Autonomous)
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