Ajay Sindhwani
Summary
Skilled Process Associate eager to join your team, leveraging expertise in process optimization, adherence to best practices, and SOPs. Proficient in Excel, adept at leading diverse projects independently.
Overview
8
8
years of professional experience
Work History
Process Associate
Genpact
12.2024 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Process Associate
Capgemini Tehnologies India Private Limited
09.2022 - 07.2024
- Provided support to insurance policyholders within a healthcare process, handling inquiries related to claim processing, pre-authorizations, and drug information.
- Assisted healthcare insurance members with various aspects of their policies, including processing claims, managing pre-authorizations, and addressing drug-related questions.
- Supported health insurance policy members by addressing their queries regarding claim submissions, pre-authorization requests, and medication inquiries.
- Handled member inquiries for healthcare insurance policies, specifically focusing on claims, pre-authorizations, and drug-related questions.
Due Diligence Analyst
Globe Detective Agency Private Limited
01.2020 - 06.2022
- Developed in-depth financial, operational, legal, commercial, and reputational due diligence on target entities or individuals using a wide range of public and proprietary sources.
- Managed and analyzed data related to market trends, competitive landscapes, management teams, intellectual property, environmental factors, and IT systems.
Transaction Processing New Associate
Accenture DDC5
11.2017 - 12.2018
- Provided customer support for a UPI app, addressing and resolving user inquiries via phone and chat.
- Assisted UPI app users with their questions and issues, offering solutions through both call and chat channels.
- Handled and resolved customer queries for a UPI application across voice and chat platforms.
- Delivered technical and general support to customers of a UPI app, effectively resolving their concerns through live calls and online chat.
Education
BBA - Banking And Insurance
Maharaja Surajmal Institute
New Delhi07-2017
High School Diploma -
Oxford Senior Secondary School
Vikas Puri06-2014
Skills
- Software knowledge
- Time management
- Multitasking Abilities
- Analytical thinking
- Problem-solving
- Data analysis
- Team building
- Quantitative skills
- Interpersonal communication
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Process Associate
Genpact
12.2024 - Current
Process Associate
Capgemini Tehnologies India Private Limited
09.2022 - 07.2024
Due Diligence Analyst
Globe Detective Agency Private Limited
01.2020 - 06.2022
Transaction Processing New Associate
Accenture DDC5
11.2017 - 12.2018
BBA - Banking And Insurance
Maharaja Surajmal Institute
High School Diploma -
Oxford Senior Secondary School
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