Football
Ajay Sony
Finance
Kochi
Summary
A highly disciplined individual driven by a passion for excellence, leveraged relationship-building and strategic planning skills at Carestack and Jaro Education to enhance client satisfaction and drive business growth. The collaboration with engineering teams and knack for developing tailored solutions significantly boosted performance metrics, underscoring the disciplined approach and effective communication.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Product Support Specialist
Carestack
07.2024 - 11.2024
- Customized support solutions for key accounts, addressing specific needs and challenges effectively.
- Resolved technical issues through meticulous troubleshooting, significantly reducing downtime for clients.
- Collaborated with product development teams to relay customer feedback, contributing to product enhancements.
- Worked in a big team consisting 110 people.
Business Development Officer
Jaro Education
09.2023 - 07.2024
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Built new business partnerships to drive customer
acquisition and generate revenue. - Maintained strong relations with customers with the help of Leadsquared software.
- Optimized sales methods to best acquire, develop and retain
customers by maintaining calls close to 150 per day.
Education
MBA - Finance And Marketing
Amity University
Kochi 07.2021 - 07.2023
Bachelors - Computer Applications
Rajagiri College of Management And Applied Science
Kochi 07.2016 - 07.2019
Skills
Relationship building
New Business Development
Performance metrics
Strategic planning
Highly disciplined
Communication
Interests
Architecture
Art
Timeline
Product Support Specialist
Carestack
07.2024 - 11.2024
Business Development Officer
Jaro Education
09.2023 - 07.2024
MBA - Finance And Marketing
Amity University
07.2021 - 07.2023
Bachelors - Computer Applications
Rajagiri College of Management And Applied Science
07.2016 - 07.2019
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