Deepak Kumar
Noida
Summary
Dynamic IT professional with extensive experience at First Fiddle Restaurants, excelling in vendor management and team leadership. Proven track record in developing IT policies that enhanced compliance and efficiency, while globally managing secure infrastructures. Skilled in system performance monitoring and innovative problem-solving, driving significant cost savings through strategic IT improvements.
Overview
10
10
years of professional experience
Work History
Sr. IT Manager
First Fiddle Restaurants
01.2018 - Current
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Ensured all components are compatible with existing systems prior to implementation.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Managed backup, user account and helpdesk systems.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Troubleshot technical problems with the CCTV system including cameras, monitors, DVRs and other devices.
- Conducted site surveys to determine locations of cameras and other equipment needed.
Desktop Support Engineer
Mexus Education Pvt. Ltd
12.2014 - 12.2017
- Maintained inventory of all equipment, software licenses and warranties.
- Resolved network connectivity issues for local area networks and wide area networks.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Configured user accounts, permissions and passwords according to company policies.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Updated and patched systems regularly, maintaining compliance with IT security standards.
Education
BCA -
IEC University
Himachal Pradesh01.2019
JCHNP - Hardware & Networking Professional
Jetking Learning Center
Dwarka, New Delhi01.2014
12th -
Madhya Pradesh Board
Bhopal01.2013
10th -
Madhya Pradesh Board
Bhopal01.2011
Skills
- Posist Restaurant Management Software
- Windows 7,8,10,11
- Computer Hardware Components
- Windows Operating System Configuration
- Antivirus Software
- Firewall
- MS Office 2003 and above
- Vendor management
- System performance monitoring
- User account management
- Data backup management
- Team leadership
- IT asset management
- Network administration
- Word
- Excel
- PowerPoint
- PC Assembling
- PC Dissembling
- Troubleshooting
- Operating System Installation
- Software Installation
- User and Group Management
- User Account Policies Management
- Windows Firewall
- Internet Explorer Security
- Printer Installation
- Printer Sharing
- Resource Sharing
- BitLocker
- Remote Desktop
- Remote Assistance
- Password Reset Disk Creation
- Administrator Password Reset
- Network Topologies
- Network Cables
- Connector Cabling
- Peer to Peer Network Management
- Server Based Network Management
Disclaimer
I hereby declare that all the above-mentioned facts are true to the best of my Knowledge.
Languages
- Hindi
- English
Hobbies and Interests
- Listening to music
- Internet Surfing
Personal Information
- Father's Name: Sh. Udal
- Date of Birth: 04/05/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. IT Manager
First Fiddle Restaurants
01.2018 - Current
Desktop Support Engineer
Mexus Education Pvt. Ltd
12.2014 - 12.2017
BCA -
IEC University
JCHNP - Hardware & Networking Professional
Jetking Learning Center
12th -
Madhya Pradesh Board
10th -
Madhya Pradesh Board
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