AJAY CHOUDHARY
Operation Manager
Jaipur
Summary
Enthusiastic Senior Operations Manager offering 7-years background overseeing production of goods and provision of services. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Operations Manager
Extramarks Education India Pvt td
Jaipur
08.2022 - 06.2023
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Prepared documents for internal and external audits.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Business Development Manager
Think And Learn Pvt td, s
06.2020 - 06.2022
- Lead a team of 13 peoples to manage a revenue target of 200000+ WRPS
- Training responsibility of sales professionals
- Reduced complaints and escalation percentage to zero
- Creating a need for smart learning and advice student’s parents to buy Byju's subscription
- Handle objection and price negotiation to generate sales revenue for the organization.
Assistant Manager
Indiamart Intermesh Ltd
01.2019 - 03.2020
- Established B2B sales based on business needs and performed partner and customer management
- Created a market-specific business strategy and sales plan to guarantee that the company’s sales objectives were met and that would be profitable
- Developing Strategies for retention of client’s for the organization
- Product, client segmentation, redefining client engagement parameters to deliver better ROI and satisfaction to the clients on the platform
- Responsible for Business Development on weekly basis.
Team Lead
Jio Infocom Pvt Ltd
Jaipur
06.2015 - 09.2018
- D.G-set transformer, HVAC, A.H.U., C.F.U. cooling tower, with pluming and fire system.
- Responsible for chalking out plan for various electrical/HVAC, A.H.U., F.C.U, cooling tower and split and window unit’s maintenance be undertaken annually and preparation of SLD for various infrastructure.
- Implementation of process like PPM, SOP, History card utility essentials and other machinery etc.
- Managing help-desk and mail room operations affectivity.
- Generate daily, weekly, monthly, annual and other reports.
- Ensuring essential spare parts are available on stock on percentage consumption basis.
Education
B.Tech - E.C.E
BKBIET
Pilani 07.2010 - 05.2014
XII -
Shiv Jyoti Sr. Sec. School
07.2009 - 05.2010
A.B.M School
07.2007 - 05.2008
Skills
Relationship building
Product development
Employee scheduling
Staff training/development
Inventory management
Teamwork and Collaboration
PPE Compliance
Maintenance and Repair
Timeline
Senior Operations Manager
Extramarks Education India Pvt td
08.2022 - 06.2023
Business Development Manager
Think And Learn Pvt td, s
06.2020 - 06.2022
Assistant Manager
Indiamart Intermesh Ltd
01.2019 - 03.2020
Team Lead
Jio Infocom Pvt Ltd
06.2015 - 09.2018
B.Tech - E.C.E
BKBIET
07.2010 - 05.2014
XII -
Shiv Jyoti Sr. Sec. School
07.2009 - 05.2010
A.B.M School
07.2007 - 05.2008