AJAYKRISHNA S
Ernakulam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
PROJECT RELATIONSHIP OFFICER
JSW PAINTS PVT LTD
Ernakulam
11.2021 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Developed team communications
- Worked with customers to understand needs and provide excellent service.
- Monitored company inventory to keep stock levels and databases updated.
- B2B and B2C sales generation
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Opened new accounts, collected client documentation and processed transactions.
Customer Relationship Officer
JSW PAINTS PVT LTD
Ernakulam
06.2019 - 10.2021
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Educated customers about [Product or Service] options and processed purchases.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Completed opening and closing functions to meet operational needs.
- Managed customer relations on ongoing basis to maximize customer retention.
Branch Sales Officer Trainee
HDFC Bank
Aluva
02.2019 - 04.2019
- Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
- Connected with account representatives to promote bank products.
- Achieved individual and branch targets on consistent basis.
- Maintained in-depth understanding of bank operations, products and services.
- Managed branch sales, customer service, finances and recordkeeping.
- Assisted customers with technical queries related to products or services offered by the company.
Mechanical Technician Intern
Kerala Agro Machinery Corporation
Nedumbasdery
01.2018 - 01.2019
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
- Coordinated installation of systems, machinery and components.
- Developed and coordinated effective predictive, preventive and corrective maintenance approaches.
- Collaborated with coworkers, discussing assembly and needed product adjustments.
Customer Service Advisor
ARYABHYANG HONDA
Aluva
06.2017 - 12.2017
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Addressed complex issues by scheduling repair appointments.
Education
Mechanical
Dhanalakshmi Srinivas Institute Of Technology
Samayapuram, Trichy04-2017
MBA - Marketing
NMIMS Global Access School For Continuing Education (NGASCE)
Plus Two - Computers Science
De Paul E M H S S Angamaly
10+ -
De Paul E M H S S Angamaly
ANAGAMALYSkills
- Managing customer relationships
- Project management
- Relationship building skills
- Building guest relationships
- Family relationship development
- Project site supervision
- Member relationship management
- Project optimization
- Customer Relationship Management (CRM)
- Creativity and Innovation
- Marketing Knowledge
- Product Recommendations
- Client Acquisition
- Relationship Building
- Sales Presentations
- Territory Management
- Cold-Calling
- Sales Coaching
- Professional Networking
- Business Networking
- Lead Prospecting
- Brand Promotion
Accomplishments
- COVID HERO 2018
- REGION SALES WINNER 2018
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
HINDI
Beginner (A1)
A1
Timeline
PROJECT RELATIONSHIP OFFICER
JSW PAINTS PVT LTD
11.2021 - Current
Customer Relationship Officer
JSW PAINTS PVT LTD
06.2019 - 10.2021
Branch Sales Officer Trainee
HDFC Bank
02.2019 - 04.2019
Mechanical Technician Intern
Kerala Agro Machinery Corporation
01.2018 - 01.2019
Customer Service Advisor
ARYABHYANG HONDA
06.2017 - 12.2017
Mechanical
Dhanalakshmi Srinivas Institute Of Technology
MBA - Marketing
NMIMS Global Access School For Continuing Education (NGASCE)
Plus Two - Computers Science
De Paul E M H S S Angamaly
10+ -
De Paul E M H S S Angamaly
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