RASHMI MARNURE
PUNE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sr. Customer Relationship Officer
SURYODAY SMALL FINANCE BANK
02.2023 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Customer Relationship Officer
UJJIVAN SMALL FINANCE BANK
05.2019 - 01.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Bachelor of Arts - Economics
SANTOSH BHIMRAO PATIL COLLAGE OF ART,COMMERCE,SCIE
MAHARASHTRA, MANDRUP12.2017
Skills
- Managing customer relationships
- Customer relationship development
- High-quality customer service
- Customer needs
Timeline
Sr. Customer Relationship Officer
SURYODAY SMALL FINANCE BANK
02.2023 - Current
Customer Relationship Officer
UJJIVAN SMALL FINANCE BANK
05.2019 - 01.2023
Bachelor of Arts - Economics
SANTOSH BHIMRAO PATIL COLLAGE OF ART,COMMERCE,SCIE
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