Ajayram R
Chennai
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
6
6
Certifications
Work History
Senior Technical Support Engineer
Wipro
Chennai
08.2024 - Current
- Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
Network Support Engineer
HCL Technologies
Chennai
01.2023 - 07.2024
- Proven Network Support and VoIP Engineer at HCL Technologies, adept in incident management and problem-solving, significantly reduced client downtime and optimized VoIP call quality
- Leveraged technical support skills and a results-driven approach to enhance network performance and security, ensuring client satisfaction for high-profile clients like ExxonMobil and Wells Fargo
- Diagnosed network problems involving a combination of hardware, software, power, and communications issues
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues
- Worked closely with information security teams in addressing identified vulnerabilities within the organization's IT infrastructure
- Reduced downtime for clients by providing efficient technical support and timely issue resolution
- Setting up new hardware devices for Client ExxonMobil
- Setting up new hardware devices for Client ExxonMobil
- Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems
- Assisted sales teams in securing new business opportunities by providing subject matter expertise during pre-sales consultations regarding potential client's specific needs in terms of their VoIP infrastructure
- Minimized risk exposure through careful adherence to regulatory compliance standards when configuring security settings for VoIP systems
- Optimized call quality by identifying and resolving network bottlenecks for client Wells Fargo.
Education
Bachelor of Science: Computer Science And Programming - undefined
Srm Institute of Science And Technology
Chennai, India 06.2019 - 6 2022
Skills
Incident Management
VPN Configuration
Technical Support
Problem-Solving
Software Installation
Helpdesk administration
Component Installation
Hardware and Software
Repair
Software
SCCM
VMWARE
Certification
Tamil, 07/01/22
Timeline
Senior Technical Support Engineer
Wipro
08.2024 - Current
Network Support Engineer
HCL Technologies
01.2023 - 07.2024
Bachelor of Science: Computer Science And Programming - undefined
Srm Institute of Science And Technology
06.2019 - 6 2022