Ajayram R

Network Support Engineer

HCL Technologies

Chennai

01.2023 - 07.2024

Proven Network Support and VoIP Engineer at HCL Technologies, adept in incident management and problem-solving, significantly reduced client downtime and optimized VoIP call quality
Leveraged technical support skills and a results-driven approach to enhance network performance and security, ensuring client satisfaction for high-profile clients like ExxonMobil and Wells Fargo
Diagnosed network problems involving a combination of hardware, software, power, and communications issues
Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues
Worked closely with information security teams in addressing identified vulnerabilities within the organization's IT infrastructure
Reduced downtime for clients by providing efficient technical support and timely issue resolution
Setting up new hardware devices for Client ExxonMobil
Setting up new hardware devices for Client ExxonMobil
Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems
Assisted sales teams in securing new business opportunities by providing subject matter expertise during pre-sales consultations regarding potential client's specific needs in terms of their VoIP infrastructure
Minimized risk exposure through careful adherence to regulatory compliance standards when configuring security settings for VoIP systems
Optimized call quality by identifying and resolving network bottlenecks for client Wells Fargo.