Summary
Overview
Work History
Education
Skills
Timeline
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Pranshu Pratyush

Bengaluru

Summary

Senior Technical Support Engineer with 3+ years of experience and with a proven track record at Vymo, excelling in incident resolution and client relationship management. Expert in managing high-priority issues and leading scrum meetings, ensuring seamless operations and stakeholder satisfaction. Proficient in Linux and SFTP management, driving product reliability and support excellence.

Overview

3
3
years of professional experience

Work History

Senior Technical Support Engineer

Vymo
Bengaluru
10.2024 - Current
  • Built and maintained strong client relationships through regular communication and collaboration.
  • Resolved escalated JIRA tickets from the Level 1 support team, ensuring timely and accurate issue resolution.
  • Handled high-priority (Severity 1 and 2) production issues, coordinating closely with internal teams and clients to meet SLA requirements.
  • Led daily scrum meetings, aligning team members and senior stakeholders on priorities and progress.
  • Acted as the main contact for technical issues and support escalations.
  • Documented fixes and test results in Confluence and TestRail.
  • Processed large datasets and managed secure transfers via SFTP.

Technical Support Engineer

Vymo
Bengaluru
03.2022 - 10.2024
  • Provided product support for a SaaS sales platform used by financial institutions.
  • Performed regression and sanity testing to maintain product reliability.
  • Identified, tracked, and resolved bugs while keeping stakeholders informed.
  • Supported CRM system integrations and ensured smooth data operations.
  • Monitored infrastructure using Sensu, Uchiwa, and Mandrill.
  • Used tools like Jira, Rundeck, PuTTY, FileZilla, and Postman for daily tasks.

Education

Bachelor's of Engineering - Computer Science

Nagarjuna College of Engineering & Technology
Bengaluru
12.2021

Skills

  • Linux
  • HTML
  • CSS
  • Confluence
  • Incident resolution
  • SFTP management
  • CRM integration
  • FileZilla
  • Technical troubleshooting
  • Client relationship management
  • Postman
  • PuTTY
  • Rundeck
  • SaaS sales
  • Jira
  • Sanity testing
  • Incident management
  • Scrum
  • Ms Excel
  • Bug Lifecycle

Timeline

Senior Technical Support Engineer

Vymo
10.2024 - Current

Technical Support Engineer

Vymo
03.2022 - 10.2024

Bachelor's of Engineering - Computer Science

Nagarjuna College of Engineering & Technology

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Pranshu Pratyush