Naresh Prasad

• Delivered application support for Java-based applications across diverse servers.
• Conducted analysis, troubleshooting, and resolution of defects promptly.
• Monitored application health and logs continuously using automated scripts and monitoring tools.
• Managed performance tuning activities at thedatabase, OS, and middleware levels.
• Ensured 100% compliance with IT security protocols.
• Collaborated with technical teams, vendors, and business partners to oversee release management.
• Facilitated resolution of service requests requiring expert-level troubleshooting.
• Automated manual processes to boost team productivity and output.

Delivered application support for Java-based applications across various servers.

• Performed analysis, troubleshooting, and resolution of defects to enhance application functionality.
• Ensured 24/7 monitoring of application health using automated scripts and diverse monitoring tools.
• Managed performance tuning activities across database, OS, and middleware environments.
• Coordinated with technical teams, vendors, and business partners to streamline release management.
• Escalated and facilitated theresolution of complex service requests requiring expert troubleshooting.
• Automated manual processes to boost team productivity and operational efficiency.
• Provided L3 support based on issue priority to meet client SLA requirements.

• Automated 24/7 application health monitoring through scripting and tools.
• Troubleshot and resolved defects, ensuring seamless operations.
• Managed performance tuning across applications at database, OS, and middleware levels.
• Ensured business SLAs were met while enhancing customer satisfaction.
• Collaborated with technical teams and vendors for effective release management.
• Facilitated expert-level troubleshooting for complex service requests by escalating issues.
• Managed incident resolution within turnaround times to achieve rapid service recovery.
• Automated manual processes, increasing team productivity significantly.

• Provided application support for Java-based applications across multiple servers.
• Managed Airtel online KM-portal and self-care application operations.
• Analyzed, troubleshot, and resolved defects effectively.
• Ensured 24/7 monitoring of application health through automated scripts and monitoring tools.
• Achieved business-agreed SLAs while enhancing customer satisfaction.
• Maintained 100% compliance with IT security protocols.
• Collaborated with technical teams, vendors, and business partners to manage releases.
• Handled incidents and service requests, ensuring timely resolution.