Ajay Singh Laiya
Hyderabad
Summary
Team Lead at Broadridge Financial Solutions with expertise in operational efficiency and compliance enhancement. Skilled in root cause analysis and quality assurance, driving performance improvements through collaboration. Focused on mentoring teams and implementing innovative solutions to elevate service levels and meet organizational objectives.
Overview
10
10
years of professional experience
Work History
Team Lead
Broadridge Financial Solutions
Hyderabad
08.2022 - Current
- Collaborated with component providers and managers to ensure quality and timely outputs.
- Led development of administrative documentation and provided mentoring for stakeholders.
- Served as internal quality auditor for two years, ensuring compliance with standards.
- Conducted troubleshooting, root cause analysis, and corrective action plans for issues.
- Maintained quality training documentation for new projects and trained team members.
- Managed workflow proactively to achieve set turnaround times while supporting team queries.
- Prepared business review documents for new processes and prioritized stakeholder requests.
- Identified process gaps and proposed automation opportunities to enhance efficiency.
- Led a team to ensure compliance with financial regulations and standards.
- Coordinated project timelines and resources to optimize team performance.
- Developed process improvements for operational efficiency and effectiveness.
- Collaborated with cross-functional teams to streamline workflows and communication.
- Monitored daily operations to identify areas for enhancement and support.
- Implemented best practices for risk management and problem resolution.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Developed strategies to increase team productivity and improve customer service levels.
- Organized client meetings to provide project updates.
Process Specialist - Data
Cognizant Technology Solutions
Hyderabad
06.2014 - 09.2021
- Collaborated with cross-functional teams to implement new operational strategies.
- Conducted regular audits to ensure adherence to quality standards and regulations.
- Coordinated communication between departments to streamline project timelines and deliverables.
- Tracked all documentation associated with process modifications or improvements.
- Generated performance reports on process efficiency and effectiveness.
- Analyzed process workflows to identify inefficiencies and recommend improvements.
Education
MBA - Finance & Marketing
Aristotle PG College
Hyderabad01.2013
B.com - General
Vijaya Nagar College of Commerce
Hyderabad01.2011
Pre-University -
Gowtham Junior College
Hyderabad01.2008
Schooling -
Loyola High School
Hyderabad01.2006
Skills
- Verbal and written communication
- Team collaboration
- Workflow management
- Performance reporting
- Employee training
- Root cause analysis
- Quality assurance
- Problem solving and creativity
- Time management and organization
- Attention to detail
- Adaptability and learning mindset
- Ability to perform under pressure
Languages
- English
- Hindi
- Telugu
Tools
MSWord, MS Excel, MS PowerPoint, MS Outlook
Personal Information
- Father's name: Jai Singh (Late)
- Date of birth: 07/14/1990
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Telugu
Upper Intermediate (B2)
B2
Accomplishments
Game Changer Award.
Timeline
Team Lead
Broadridge Financial Solutions
08.2022 - Current
Process Specialist - Data
Cognizant Technology Solutions
06.2014 - 09.2021
MBA - Finance & Marketing
Aristotle PG College
B.com - General
Vijaya Nagar College of Commerce
Pre-University -
Gowtham Junior College
Schooling -
Loyola High School