AJAY VICKRAM
Chennai
Summary
Dynamic IT professional with 2.5+ years of experience in IT support and data analysis, recognized for strong troubleshooting skills and effective customer relationship management. Proven track record of maintaining strict SLA adherence while resolving complex application issues through data-driven analysis. Skilled in translating technical insights into clear, client-friendly solutions. Eager to contribute technical expertise toward improving customer satisfaction, process efficiency, and overall operational performance.
Overview
2
2
years of professional experience
Work History
Data Support Analyst
FE fundinfo
Chennai
09.2024 - Current
- Managed customer inquiries and fulfilled complex client requests by performing in-depth data analysis and manipulation for prompt resolution.
- Executed first-line triaging and investigation of cases related to prices, static data, regulatory matters, and documents ensuring data integrity and resolving discrepancies.
- Utilized Salesforce and internal tools to manage client interactions, providing timely updates and maintaining strong customer relationships.
- Collaborated closely with cross-functional data teams, triaging and validating data values for client cases to ensure smooth case handling and communication.
IT Support - Client Service
S10 Healthcare Solutions
Chennai
07.2023 - 09.2024
- Provided exceptional Service Desk support to US medical professionals, promptly troubleshooting and resolving IT-related issues (RDP, VPN, M365).
- Contributed to a technical issue reduction of 50% through proactive troubleshooting and efficient resolution, consistently exceeding internal performance metrics.
- Facilitated the seamless onboarding of new doctors by managing IT setup, ensuring compliance, and verifying EHR credentials.
Education
B.Sc. - Physics with Computer Applications
Goverdhan Doss Vaishnav College
ChennaiSecondary Education -
Kaligi Ranganathan Montford MHSS
ChennaiSkills
Communication
Troubleshooting
RCA (Root Cause Analysis)
Problem-Solving
Data Analysis
Querying Basics
Customer Handling
Adaptability
Clarity in Explanation
Documentation
Onboarding Support
Data Integrity
Investigation
SLA-Driven
Product Learning
Key Skills And Tools
Support & Communication:
SLA Management, First-Line Investigation, Customer Inquiry Management, Troubleshooting, Client Onboarding Processes
Business Tools:
Salesforce (CRM), GLPI, TeamViewer, RDP, VPN, Advanced Spreadsheets,SQL
Data & Domain:
Data Querying Fundamentals, Understanding of Fund Data Concepts, Data Integrity Assurance, EHR Systems, MS Office 365 Administration
Product Competency:
Application Troubleshooting, Root Cause Analysis (RCA), Technical Documentation, Feature-Based Support, Rapid Product Mastery
Relevant Certifications Courses
- Data Science, Internshala, 06/01/24, Focused on extracting actionable insights from large datasets - directly relevant to data investigation and quality.
- Full Stack Development Course, Acciojob, 01/01/22, Provided a deep understanding of application architecture and RESTful APIs, which aids in application support troubleshooting.
Hobbies
- Drawing
- Surfing Technology
- Travelling
Languages
Tamil
Proficient
C2
English
Proficient
C2
Timeline
Data Support Analyst
FE fundinfo
09.2024 - Current
IT Support - Client Service
S10 Healthcare Solutions
07.2023 - 09.2024
B.Sc. - Physics with Computer Applications
Goverdhan Doss Vaishnav College
Secondary Education -
Kaligi Ranganathan Montford MHSS