AJERSON JOHN
KOLLAM
Summary
Adept Computer Technician with a proven track record at JOSEPH FISHER TRADING, excelling in peripheral device installation and delivering exceptional help desk assistance. Mastered network security measures and issue resolution, significantly enhancing system reliability and performance. Renowned for translating complex technical issues into understandable terms, demonstrating unparalleled problem-solving and communication skills.
Overview
3
3
years of professional experience
Work History
Computer Technician
JOSEPH FISHER TRADING
Sharjah
09.2023 - Current
- Proactively conducted maintenance for businesses, including IT systems maintenance, antivirus installation, Windows and application updates.
- Troubleshot connectivity issues, restoring internet and network access quickly and efficiently.
- Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
Computer Technician
JOSEPH FISHER CONSULTANTS
Kollam
12.2021 - Current
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Installed new systems and components according to service orders and manufacturer instructions.
- Created backup images of customers' data files onto external storage devices.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Implemented security measures to protect against unauthorized access or viruses.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Education
Bachelor of Technology - Computer Science Engineering
Glocal University
Saharanpur, Uttar Pradesh01-2023
Diploma of Higher Education - Diploma In Information Technology
Kaplan Higher Education Academy
Singapore2018
Skills
- Peripheral device installation
- Computer configurations
- Issue diagnosis and resolution
- Server installations
- Help desk assistance
- Application software testing
- Network testing
- Network security measures
- Operating system expertise
- Technical analysis
- Hardware installation
- Troubleshooting and Diagnostics
- Backup management
- Device configuration
- Installation management
- Disaster recovery
- System upgrades
- Performance optimization
- Network administration
- Computer troubleshooting
- Software updates
- Web security
- Operating system testing
- Wireless networking
- Printer setup
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Timeline
Computer Technician
JOSEPH FISHER TRADING
09.2023 - Current
Computer Technician
JOSEPH FISHER CONSULTANTS
12.2021 - Current
Bachelor of Technology - Computer Science Engineering
Glocal University
Diploma of Higher Education - Diploma In Information Technology
Kaplan Higher Education Academy
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