Ajesh Babu
Hospitality Professional
Changanacherry
Summary
A self-driven individual with strong communication and presentation skills coupled with observation and good experience in administration and managing various aspects of it .Committed and hardworking hospitality professional with 12 plus years of experience. Well-rounded leader with talent for supervising employees and team coordination. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Banquet Manager
Hotel City Palace
1 2021 - Current
- Discussing sales contract details with the Banquet Sales Team and the Head Chef
- Continuously assessed industry trends and competitors'' offerings enabling the adaptation of services that catered effectively to market demands.
Customer Service Agent
Qatar Aviation Services
12.2018 - 07.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Ground Handling Agent
Qatar Aviation Services
06.2016 - 11.2018
- Assist physically handicapped passengers or other passengers with special needs
- Report any security incident / inappropriate conduct related to theft or receiving benefits from customer
- Handled passenger luggage, mail, and cargo in accordance with safety and privacy protocols
Banquet Executive
Hotel City Palace
01.2013 - 04.2016
- Successfully managed banquet events, ensuring all guests were served in a timely manner
- Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables
- Preparing work schedules and completing documentation in a timely manner
Front Office Executive
Hotel Elite Palazzo
10.2010 - 01.2012
- Assisted the Front Office Manager in day-to-day operations of the front office department
- Responded to customer issues to provide immediate resolution and improve retention
- Responsible for proper key control and other security measures
Front Office Executive
Hotel Aroor Residency
08.2009 - 08.2010
- Answers telephone in absence of telephone operator
- Makes and confirms reservations
- Posts charges such as room, food, liquor, or telephone, to guest folio
- Confers and cooperates with other departments as needed to ensure coordination of activities
Education
IOSH -
DISS, Doha, Qatar
B.Sc. Hospitality & Hotel Administration - undefined
Institute of Hotel Management, Gangtok, Sikkim
Diploma - Hotel Management - undefined
GSM (Guest Service Management) approved by K.T.D.C.
Skills
Team Leadership
Inventory control
Baggage Management
Customer Service
Arrival/Departure Procedures
Problem-Solving
Decision Making
Team Collaboration
Guest Services
Food safety knowledge
Food and Beverage Operations
Personal Information
- Passport Number: S9838689
- Father's Name: Mr. Ramesh Kumar. R
- Date of Birth: 12/17/85
- Nationality: Indian
- Marital Status: Married
Passport Valid Till
12/29/28
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Customer Service Agent
Qatar Aviation Services
12.2018 - 07.2020
Ground Handling Agent
Qatar Aviation Services
06.2016 - 11.2018
Banquet Executive
Hotel City Palace
01.2013 - 04.2016
Front Office Executive
Hotel Elite Palazzo
10.2010 - 01.2012
Front Office Executive
Hotel Aroor Residency
08.2009 - 08.2010
Banquet Manager
Hotel City Palace
1 2021 - Current
IOSH -
DISS, Doha, Qatar
B.Sc. Hospitality & Hotel Administration - undefined
Institute of Hotel Management, Gangtok, Sikkim
Diploma - Hotel Management - undefined
GSM (Guest Service Management) approved by K.T.D.C.