AJESH M S
IT Support Engineer
Trivandrum,Kerala
Summary
Systems technician with experience diagnosing, troubleshooting, and resolving hardware and software issues. Strong skills across multiple operating systems and network infrastructure maintenance. Implemented efficiency-focused solutions that improved system performance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
System Technician
Insight
Trivandrum
04.2025 - Current
- Resolved hardware and software issues on computers and laptops, restoring functionality and enhancing user experience.
- Troubleshot technical issues reported by staff and clients, ensuring timely resolution and minimizing downtime.
- Monitored system performance to identify improvement areas and implemented necessary updates.
- Recorded technical procedures and user guides for future reference and training.
- Delivered training sessions for new employees on tools and applications.
- Tracked and organized IT asset inventory to ensure accurate records.
Support Engineer
SADA Systems India PVT LTD
08.2021 - 03.2025
- Resolved user service requests efficiently, ensuring timely assistance.
- Delivered step-by-step technical support to empower clients in using systems.
- User lifecycle in Okta such as creating user account, granting cloud software access, user deactivation
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Identified and addressed system performance issues to minimize downtime.
- Performed recovery operations to restore systems following failures.
- Used support tickets to track and speed up incidents.
- Monitoring CCTV, Firewall, Switches and Access Points via cisco Meraki console.
Network Engineer Intern
Kelnet - ISP
04.2021 - 07.2021
- Configured and maintained network devices for optimal performance at local ISP.
- Monitored network performance using PRTG to ensure optimal reliability
- Assisted in troubleshooting connectivity issues for residential and business clients.
- Documented network configurations and procedures for team reference and training.
- Assessed optical fiber cable strength to determine durability for installation
Education
B.Tech - Electronics and Communication Engineering
Mohandas College of Engineering and Technology
Plus Two - Bio-Maths
Salvation Army School
Higher Secondary -
ARR Public School
Skills
- Okta
- ServiceNow
- Cloud Application Management
- Computer System Troubleshooting
- Computer System Setup
- Software Installation
- Mobile Device Management
- Active directory
- Network monitoring
- Technical documentation
- Asset tracking
- Office Suite Support
Certification
Professional Google Workspace Administrator
Language
Malayalam: Native
English
Timeline
System Technician
Insight
04.2025 - Current
Support Engineer
SADA Systems India PVT LTD
08.2021 - 03.2025
Network Engineer Intern
Kelnet - ISP
04.2021 - 07.2021
B.Tech - Electronics and Communication Engineering
Mohandas College of Engineering and Technology
Plus Two - Bio-Maths
Salvation Army School
Higher Secondary -
ARR Public School