AJIMSH A
Thiruvananthapuram
Summary
Results-driven manager with extensive experience in financial management and supplier negotiation at RB Traders. Achievements include significant improvements in operational efficiency and customer satisfaction through strategic product launches and strong team leadership. Skilled in market analysis and business growth strategies while upholding high service standards.
Overview
17
17
years of professional experience
Work History
Manager
RB Traders
Kanyakulangara
12.2011 - Current
- Operated retail hardware business, overseeing daily operations and financial control.
- Managed procurement and supplier relationships to ensure availability of quality products.
- Maintained accurate sales and inventory records using digital tools for streamlined reporting.
- Provided technical advice and product recommendations, enhancing local community reputation.
- Adapted to market trends by introducing new product lines and services.
Accountant
Poovar Island Resort
Thiruvananthapuram
04.2008 - 11.2011
- Oversaw daily accounting operations, including accounts payable/receivable and payroll management.
- Prepared monthly, quarterly, and annual financial statements compliant with regulatory standards.
- Monitored budgets and cash flow to ensure financial stability and identify cost-saving opportunities.
- Coordinated with department heads to manage expenses and track revenue effectively.
- Ensured accurate recording of guest charges, reservations, and event bookings in the accounting system.
- Handled tax preparation and statutory filings, liaising with external auditors during reviews.
- Implemented internal controls to safeguard assets and enhance operational efficiency.
Guest Relations And Service
Happy Land Water Theam Park
Thiruvananthapuram
01.2008 - 04.2008
- Served as primary contact for guests, delivering exceptional service and ensuring memorable experiences.
- Addressed guest inquiries and complaints promptly, resolving issues to enhance satisfaction.
- Coordinated with operations, safety, food and beverage, and maintenance teams for seamless park functionality.
- Assisted with ticketing, entry procedures, VIP services, group bookings, and event coordination.
- Maintained a welcoming atmosphere while upholding service standards and safety protocols.
- Gathered and recorded guest feedback to improve services and amenities within the park.
- Supported crowd control and queue management during peak hours and special events.
- Trained new team members on service protocols, communication skills, and emergency procedures.
Education
Customer Relationship And Service Management -
Kerala Institute Of Tourism Studies
Thiruvananthapuram, Kerala11.2011
Bachelor of Commerce - Tourism and Travel Management
Mannania College of Arts & Science
Pangode ,Thiruvananthapuram03-2005
Skills
- Purchase skills
- Financial management
- Inventory management
- Supplier negotiation
- Customer service
- Team leadership
- Market analysis
- Process improvement
- Business skills
- Problem solving
Timeline
Manager
RB Traders
12.2011 - Current
Accountant
Poovar Island Resort
04.2008 - 11.2011
Guest Relations And Service
Happy Land Water Theam Park
01.2008 - 04.2008
Customer Relationship And Service Management -
Kerala Institute Of Tourism Studies
Bachelor of Commerce - Tourism and Travel Management
Mannania College of Arts & Science
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