Ajin KanagaStalin

Technologies Used: HPS Product, Linux, Java, Oracle, JBOSS File manager and Apache .

Project : RTSP

RTSP is an end to end card & payments processing product to support Shell Cards and Loyalty program. DXC is providing product support, which included application, infra support. Modernization services for new regions and post production support post modernization. Utilized Micro services architecture to build scalable product with improved data security deployed at faster time.

Responsibilities:

• Identify, analyze, and resolve issues in the application , which involves investigating and diagnosing problems, providing timely solutions, and ensuring minimal disruption to business operations.
• Interact with end-users, both internal and external, to understand and address their issues. guiding them through problem resolution processes.
• Maintain detailed records of reported issues, solutions provided, and any additional information relevant to problem resolution.creating a knowledge base for future reference.
• Work closely with enhancement teams to escalate complex issues, provide detailed information for debugging, and contribute to the development of patches or updates to address identified problems.
• Monitor the performance of applications and proactively identify potential issues before they impact users.
• Implement monitoring tools and alert systems to stay informed about application health.
• Assist in the deployment of releases. Ensure that new releases are thoroughly tested and deployed smoothly without causing disruptions to existing functionalities.
• Provide training to end-users on how to use applications effectively. Create and update documentation, including user guides and troubleshooting manuals, to facilitate self-help solutions for common issues.
• Manage and prioritize incidents based on their severity and impact on business operations.
• Follow established incident management processes to ensure timely resolution and minimize downtime.
• Work collaboratively with other IT teams, such as network administrators, database administrators, and security teams, to address cross-functional issues affecting application performance and security.
• Identify opportunities for process improvements, automation, and efficiency enhancements in the support and maintenance of applications.
• Provide regular feedback to development teams to contribute to the overall improvement of software quality.
• Ensure that support services meet the agreed-upon SLAs.
• Provide regular reports on support performance metrics and areas for improvement.

Technologies Used : Javascript , Apache ,Sybase,Sql server and Jira.

Project: NEOLINK

Is the single window for BP2S clients ,a suite of communication products.

Basically a reporting platform, for the different services client has subscribed to. The services include
CUSTODY, CASH, Listed Derivatives, Transfer Agent, Fund Administration, Middle Office Compliance, Client
Directory etc., Clients not having swift platform can instruct Cash and Securities using PBLINK

Responsibilities:

• Ensured continuous operation and availability of live applications to meet agreed performance standards
• Provided L2 support by identifying and escalating recurring problems to L3 teams for permanent resolution
• Configured CFT transfers between clients to facilitate seamless data exchange
• Checked and generated reports for different systems and clients according to scheduled times
• Demonstrated understanding of business logic and actively participated in system enhancements
• Improved productivity by automating recurrent tasks using UNIX scripts and delivering standardized results
• Maintained knowledge management by documenting support issues and relevant actions on SharePoint
• Assisted in recruitment and provided training on applications to new team members.

Technologies Used: SQL Server 2008,Java ,Excel and Asp.NET 3.5

Project :Regulus TMS

TMS Image SE 1200 is a fully featured retail remittance product. TMS can be configured to run at a
single site or multiple sites. It provides all the usual remittance processing features such as Pass 1 and Pass 2
captures, check and stub data entry, scan line fix and balancing. TMS captures and processes full-page
documents, prints document images from all data entry functions. TMS is the integrated processing platform and
flexibility to add additional capabilities. The system’s output capabilities will include the production of reports and
extract which in the real time environment would be delivered at pre-configured times to all the Customers of
Regulus.

Responsibilities:

• Write PL/SQL code to maintain the data as per the business logic
• Analyze the root cause of the problems in cluster environment where several major business systems are dealing with important data of the business
• Involved in Production Support Activities, Resolving Incidents, Provide Problem Investigation, Perform Change Request Activities and Prepared RCA
• Providing technical assistance in identifying, evaluating, and fix the issues in the production
• Data validation/Reconciliation report generation on need basis
• Upgrading and deploying softwares in case of any enhancement or core releases
• Liaise with other interfacing system team members to resolve the various issues faced
• Document, update, and train new associates on system processes used in daily job responsibilities
• Being in 24/7 production environment