SURESH KARAKAM
Hyderabad
Summary
Highly skilled and motivated professional with 2.6 years of experience in a support role, specializing in SQL, SSRS, SSIS, and Service Now incident management. Seeking a challenging position in a support and development role to leverage my technical expertise, problem-solving abilities, and passion for delivering exceptional customer service.
Overview
1
1
Certification
Work History
Custom Software Engineering Analyst
Accenture
Hyderabad
- Provided technical support for multiple applications utilizing SQL, addressing customer inquiries and resolving technical issues through phone, email, and ticketing system, with a focus on incident management using ServiceNow
- Actively handled incidents and tasks in ServiceNow, ensuring timely resolution and customer satisfaction
- Collaborated with development teams to analyze, troubleshoot, and resolve complex software issues, ensuring prompt and satisfactory resolution for customers
- Utilized SSRS to generate custom reports and deliver insightful data visualizations to clients, enhancing their understanding of key metrics and trends
- Assisted in the development and maintenance of ETL processes using SSIS, ensuring the smooth extraction, transformation, and loading of data from various sources
- Worked on change requests and release management, coordinating with stakeholders to ensure successful implementation and minimal disruption to operations
- Performed BAU (Business-As-Usual) activities, including monitoring system performance, data analysis, and providing support to end-users
- Documented support procedures, FAQs, and troubleshooting guides to enhance the knowledge base and facilitate efficient support operations
- Actively participated in team meetings, sharing insights and best practices to improve support processes and customer satisfaction.
Education
B.Tech/ECE -
Sree Vahini Institute of Science and Technology, Tiruvuru
01.2019
Intermediate -
A.P.T.W.R Junior college(Boys), Jeelugumilli
01.2015
S.S.C -
A.P.T.W.R.School(Boys), Barrinkalapadu
01.2013
Skills
- Programming Languages: Java
- Code reviews
- SQL expert
- Database Technologies
- SQL
- Oracle
- MySQL
- Reporting Tools
- SSRS (SQL Server Reporting Services)
- ETL Tools
- SSIS (SQL Server Integration Services)
- Incident Management
- ServiceNow
- Change Management
- Release management
- Programming Languages
- T-SQL
- PL/SQL
- Java (Intermediate)
- Data Analysis
- Query optimization
- Data manipulation
- Data modeling
- Operating Systems
- Azure OpenAI
- PowerBI
Proficiency
English & Telugu
Projects
Title: QBE-EO region insurance (2022-present)
Team Size: 6 Members
DESCRIPTION:
• Collaborated with the development team to enhance the functionality of a web based application using SQL, SSRS,SSIS, and ServiceNow incident management.
• Created multiple dynamic SSRS reports with parameters, drill-down functionality, and customized layouts to meet client requirements.
• Developed complex SQL queries, stored procedures, and functions to optimize data retrieval and manipulation.
• Developed SSIS packages for data integration and transformation, ensuring data quality and consistency across system
• Actively handled incidents and tasks in ServiceNow, ensuring efficient and timely resolution.
• Conducted a workshop in PowerBI, enhancing skills and knowledge in data visualization outside regular job responsibilities.
Project Title: Generative AI Use Cases (May 2024 - present)
Team Size: 6 Members
DESCRIPTION:
• Completed two use cases using Generative AI in Azure OpenAI, demonstrating practical applications and enhancing business processes through AI-driven solutions.
• Developed and deployed AI models to automate various business processes, improving efficiency and reducing operational costs.
• Conducted performance analysis and optimization of AI models to ensure high accuracy and reliability.
Certification
1. Excited to share that I have successfully completed the "Microsoft Applied Skills: Gen AI solutions with Azure OpenAI" course on Udemy! 🚀
A big thank you to Phillip Burton for the comprehensive instruction and guidance throughout the course. This training has significantly enhanced my skills in developing AI solutions using Azure OpenAI.
Looking forward to applying these new skills in my future projects and continuing my journey in the AI field!
hashtag#AI hashtag#Azure hashtag#OpenAI hashtag#Udemy hashtag#Learning hashtag#Microsoft hashtag#ArtificialIntelligence
2. Excited to share that I have successfully completed a comprehensive 1-day workshop on PowerBI, conducted by OfficeMaster! 🌟
This workshop was a fantastic learning experience, enhancing my skills and knowledge in data visualization and business intelligence using PowerBI. A big thank you to Aditya Goenka and Sharad Anand for their excellent guidance and insights.
Looking forward to applying these new skills in my professional journey and continuing to grow in the field of data analytics.
hashtag#PowerBI hashtag#DataVisualization hashtag#DataAnalytics hashtag#ProfessionalDevelopment hashtag#LearningJourney
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Timeline
Custom Software Engineering Analyst
Accenture
B.Tech/ECE -
Sree Vahini Institute of Science and Technology, Tiruvuru
Intermediate -
A.P.T.W.R Junior college(Boys), Jeelugumilli
S.S.C -
A.P.T.W.R.School(Boys), Barrinkalapadu