Ajina KS

1.Edited and formatted client letters, ensuring alignment with company templates and client requirements

2.Performed accurate and timely data entry to maintain client records and project databases

3.Attended client meeting and requirements-gathering calls to support project deliverables

4.Handled multiple support tasks, ensuring adherence to deadlines and quality standards

5. Collaborated with cross-functional teams to streamline documentation and reporting processes

6.Assisted in preparing project-related communications,reports, and updates for clients

7.Proactively identified improvements in document handling and support processes to enhance efficiency

8. Acted as key point of contact for client queries, ensuring professional communication and resolution

• A help desk colleague who serves as a single POC to address people queries related to policies benefits pensions health & wellness colleague support products etc. from our colleagues across stores and office via calls/tickets.
• Responsibilities:
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Ability to self-search and provide first time resolution to colleague queries received over calls and query tickets.
• To be a quick decision maker with expertise in Tesco Policies Pay Benefits and Colleague support products.
• Responsible for completing tasks and responding to queries within agreed timeline.
• Adhere to the defined SLAs KPI and quality targets on a regular basis.
• Solves problems by analyzing solution alternatives. Performing Quality check on transactions and provide feedback
• Play an active role in managing team activities and deliver process for the team
• Understanding and interpreting the UK legislative rules Tesco policies diverse terms & conditions payroll system and the procedures for Payroll activities
• Identifying operational improvements and finding solutions by applying CI tools and techniques.

• A teacher is responsible for preparing lesson plans and educating students at all levels. Their duties include assigning homework, grading tests, and documenting progress. Teachers must be able to instruct in a variety of subjects and reach students with engaging lesson plans.