Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ajinkey Kapoor

Sr. Customer Service Professional
New Delhi

Summary

Enthusiastic Senior Customer Service Representative with more than 3 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Sr. Customer Service Representative

American Express
08.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Readapting VG trainings available on Navigator to be updated on best and optimal practices and avoid any tactics and deception.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Taken in additional responsibilities by becoming VG Spock and constant call auditing, to work and provide feedback on improvement on OR and AR.

Sr. Research Associate

Jasper Colin Research
06.2022 - 09.2022
  • Achieved project objectives by troubleshooting experiments and testing practical and creative solutions.
  • Initiated, planned and executed research projects under supervision of senior scientist.
  • Maintained detailed records of project data and materials, updating information when changes arose.

Customer Support Associate

Teleperformance
10.2020 - 06.2022
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.

Education

Associate of Arts - Hospitality And Hotel Management

B. Sc. H&HA
Chitkara School Of Hospitality
08.2017 - 08.2021

High School Diploma -

NIOS
NEW DELHI
06.2015 - 06.2016

Skills

    Report preparation

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Accomplishments

  • Won award for hight VG points in April 2024
  • Got awarded for contribution to drive digital nomination for 2023

Timeline

Sr. Customer Service Representative

American Express
08.2022 - Current

Sr. Research Associate

Jasper Colin Research
06.2022 - 09.2022

Customer Support Associate

Teleperformance
10.2020 - 06.2022

Associate of Arts - Hospitality And Hotel Management

B. Sc. H&HA
08.2017 - 08.2021

High School Diploma -

NIOS
06.2015 - 06.2016

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Ajinkey KapoorSr. Customer Service Professional