Ajinkya Rajendra Deshmukh
Software Engineer
Pune
Summary
Detail-oriented and proactive Production Support Associate with 3.5 years of experience ensuring the stability and performance of critical business applications. Skilled in incident management, root cause analysis, and system monitoring, with expertise in tools such as ServiceNow. Adept at collaborating with cross-functional teams to resolve technical issues, minimize downtime, and optimize system efficiency. Strong knowledge of ITIL practices and a proven track record of maintaining high availability in production environments. Committed to delivering seamless operational support and enhancing system reliability.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Associate
Cognizant
12.2020 - 06.2024
- Monitored, maintained, and supported mission-critical applications, achieving 99.9% uptime across production systems.
- Managed incidents using ServiceNow, ensuring timely resolution while adhering to SLA requirements.
- Conducted root cause analysis for recurring issues, implementing fixes to prevent future occurrences.
- Automated routine tasks using scripts (e.g., JAVA, Shell), reducing manual intervention by 20%.
- Collaborated with development teams for deployment and post-deployment monitoring.
- Created and maintained runbooks, knowledge base articles, and operational guidelines for team use.
Education
B.E. -
Dr. D Y Patil College of Engineering
01.2017 - 01.2020
Diploma - undefined
Government Polytechnic
01.2014 - 01.2017
SSC - undefined
Lions Dnyanpeeth
01.2013 - 01.2014
Skills
Technical: JAVA, SQL
Database: MySQL, PLSql, Oracle
Front End: HTML, CSS, JavaScript, Angular
Operating System: Windows, Linux, Unix
Analytical: RCA, Performance Tuning, Incident Management
Tools: ServiceNow, Control-M
Soft Skills: Team Collaboration, Stakeholder Management, Documentation
Extra-Curricular Activities
- MESA Activity Team Member arranged various activities under association.
- NSS Volunteer.
- Played at State Level for College Cricket Team.
- Published a paper on “Whirlpool Turbine” in International Conference held in college.
Location
Khamgaon, Maharashtra
Personal Information
- Date of Birth: 09/21/97
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Internship
Completed Internship At NDT Meta Solutions Laboratory, Pune
Projects
- OIL SKIMER (Oil and Water Separator Equipment).
- WHIRLPOOL TURBINE (Generation of Electricity from small Whirlpool in River by using Kaplan Turbine).
- SUGARCANE CUTTING MACHINE (A Sugarcane Cutting Mounting on Tractor, currently working on this Project).
- College Election App.
Timeline
Associate
Cognizant
12.2020 - 06.2024
B.E. -
Dr. D Y Patil College of Engineering
01.2017 - 01.2020
Diploma - undefined
Government Polytechnic
01.2014 - 01.2017
SSC - undefined
Lions Dnyanpeeth
01.2013 - 01.2014