Ajinkya Vijay Deshmukh
Pune
Summary
IT professional with 5 years of experience in Application Support, currently working at BMC Software. Specializing in BMC Remedy and ITSM solutions, with extensive experience in troubleshooting, implementation, customization, and upgrade support for enterprise applications. Adept at resolving ITSM, RSSO, Midtier, DWP, DWPC, and SRM issues while providing 24/7 on-call support. Strong expertise in SaaS container issue resolution, cloud-based deployments, and design & implementation of DWPC services. Experienced in managing tasks within tight schedules to ensure timely delivery and resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
BMC Software Pvt. Ltd
05.2019 - Current
- - Provided 24/7 on-call support for global customers, resolving ITSM, RSSO, Midtier, DWP, DWPC, and SRM issues.
- - Worked extensively on SaaS container issues, ensuring stability and optimal performance for cloud-based ITSM solutions.
- - Designed and implemented DWPC services, optimizing workflows and improving efficiency. Supported and troubleshot upgrades for BMC Remedy and related applications, ensuring minimal downtime and smooth transitions.
- - Managed performance issues, server downtimes, configuration problems, and installation/upgrade tasks for BMC Remedy products.
- - Worked on System Email, Approvals, SLAs, and Innovation Studio modules, providing troubleshooting and configuration support.
- - Worked on Go-live implementations and troubleshooting for enterprise-level customers.
- - Strong expertise in BMC Remedy architecture, AR System administration, and troubleshooting.
- - Excellent analytical and problem-solving skills, ensuring high customer satisfaction.
- - Experienced in meeting tight deadlines and managing multiple priorities in high-pressure environments.
Education
B.E. - Electronics & Telecommunication
Prof. Ram Meghe Institute of Technology and Research
AmravatiSkills
- - Applications: BMC Remedy Action Request System (ARS), BMC IT Service Management (ITSM), BMC H
- - Modules: System Email, Approvals, SLAs, Innovation Studio
- - Cloud & Containers: SaaS container troubleshooting, cloud-based ITSM solutions
- - Upgrades & Implementations: Experience in supporting and troubleshooting upgrades for BMC Remedy
- - Design & Implementation: Extensive experience in designing and implementing DWPC services
- - Operating Systems: Linux (proficient in Linux commands)
- Application support
- Debugging
- Incident management
- ITIL framework
- Customer service
- Customer success management
Certification
- BMC Certified Associate: AR System 20.x for Developers Online Exam
- BMC Certified Associate: Helix ITSM - Smart IT 21.x for Administrators Online Exam
- BMC Certified Associate: Helix Digital Workplace 22.x for Basic License Administrators Online Exam
- BMC Certified Associate: HelixGPT 23.x for Users Online Exam
- BMC Certified Associate: Helix Digital Workplace 22.x for Advanced License Administrators Online Exam
- BMC Certified Associate: Helix Innovation Studio 23.x for Developers Online Exam
Personal Information
Languages Known: English, Hindi, Marathi
Timeline
Technical Support Analyst
BMC Software Pvt. Ltd
05.2019 - Current
B.E. - Electronics & Telecommunication
Prof. Ram Meghe Institute of Technology and Research
Hobbies & Interests
- Reading about current affairs, economics, international issues, and new technologies, - Playing cricket, - Participating in BMC internal activities
Personal Information
- - Date of Birth: 27th September 1994
- - Strengths: Quick Learner, Problem-Solving, Strong Mental Stamina, Honest to Duty