Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer
Manjunatha Reddy Kyathal

Manjunatha Reddy Kyathal

IT Technical Consultant
Bengaluru

Summary

Experienced IT Technical Consultant with a 12-year background performing analysis on various business platforms and technologies. Adept at supporting quality software development projects and developing functional and technical specifications. Proficient and Trained on BMC ARS, ITSM, SmartIT,DWP,CMDB, BMC Discovery and ServiceNow skills and history of proactivity. Dedicated to solution-oriented problem-solving.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
5
5
Certificates

Work History

Senior System Consultant

Ericsson
Bangalore
07.2019 - Current
  • Implemented BMC Remedy ITSM and BMC Discovery by identifying business needs and carrying out necessary practices and processes.
  • Customization of Remedy ARS and ITSM as per customer needs
  • Design and development of TPL's scripts (Technology Pattern Language) to enhance BMC Discovery data
  • Upgraded BMC ITSM and Discovery to latest version for latest improved functionalities and extended vendor support for compliance

Senior Associate Consultant

BMC Softwares Pvt Ltd
Bangalore
11.2017 - 12.2018
  • Installed and configured BMC ITSM Suite of applications
  • Implemented BMC Smart IT, Digital Workplace applications
  • Analyzed problematic areas to provide recommendations and solutions.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Interacted with team and clients to develop and coordinate project requirements and workflow
  • Drafted project proposals and attended meetings with potential clients to foster business development

Senior Engineer

Ericsson
Bangalore
04.2015 - 11.2017
  • Develop & Maintain & Troubleshoot custom ITSM applications
  • Experience in Smart IT, Smart Reporting and MyIT
  • Follow-up and Coordinate with BMC vendor on Product Issues
  • Configure & Troubleshoot OOB Applications IM, PM, CM, SLM, CMDB, Service Request Management
  • Configure Email Inbound Actions, Email Templates, troubleshooting email related issues
  • Conducted tests to determine success of BMC product performance.

Associate Technical Specialist

Tech Mahindra
Bangalore
05.2013 - 04.2015
  • Implementation & support of various BMC ITSM applications & modules and troubleshooting Servicenow applications
  • Coordinating & Suggesting the ITIL process while gathering data & data collection for loading
  • Co-ordination with BMC for issues with OOTB and customization issues
  • Configuring SLA’s for Incidents, Change and SRM
    Configuration of Foundation Data
  • Building Customer specific custom reports from BMC Analytics
  • Integration with third party tools (Email, Web Services and Java)
  • Designing Detailed functional specification document and Implementation Document

Software Engineer

CGI
Bangalore
04.2012 - 04.2013
  • Played the role of Remedy AR System Administrator & ITSM
  • Administrator involved in Remedy On boarding, Remedy
    Migration, Remedy SupporT
  • Configuration of ITSM foundation Data and Co-ordination with client for Requirements.
  • Analyzing requirement and assigning to Team Members
    Configuration of CI’s
  • Bulk loading of ITSM and CMDB data through special application Effective Technologies, DMT and AIE
  • Worked with software development and testing team members to design and develop robust solutions across BMC ITSM suite to meet client requirements for functionality, scalability and performance.

SI Engineer - EMS

Wipro
Bangalore
06.2010 - 04.2012
  • Played role of Offshore Support in handling integration issues between Remedy & Webportal and Netcool
  • Six months onsite ITSM support and Co-ordination with client for requirements gathering
  • Standard & Custom Configuration of ITSM
  • SLA Configuration & Email Configuration
  • Integration with Atheeb LDAP Active directory
  • Integration with Net cool & Web portal through EAI
  • Involved in designing forms & workflows

Engineer Trainee - ITIS

Cognizant
Pune
06.2009 - 05.2010
  • Configured of Expert Desk application.
  • Configured application as per business need Creating and maintaining project Document.
  • Provided Assistance to Development and Testing activity of application.
  • Prepared user manual for application to assist customer on understanding functionality

Education

Bachelor of Engineering - Mechanical Engineering

SDMCET
Dharwad, Karnataka,India
06.2004 - 06.2008

Skills

  • BMC Remedy Action Request System
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Certification

  • BMC Certified ITSM Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Senior System Consultant

Ericsson
07.2019 - Current

Senior Associate Consultant

BMC Softwares Pvt Ltd
11.2017 - 12.2018

Senior Engineer

Ericsson
04.2015 - 11.2017

Associate Technical Specialist

Tech Mahindra
05.2013 - 04.2015

Software Engineer

CGI
04.2012 - 04.2013

SI Engineer - EMS

Wipro
06.2010 - 04.2012

Engineer Trainee - ITIS

Cognizant
06.2009 - 05.2010

Bachelor of Engineering - Mechanical Engineering

SDMCET
06.2004 - 06.2008

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Manjunatha Reddy KyathalIT Technical Consultant