Ajinkya Zende
Solapur
Summary
Dynamic Regional Reservations Supervisor with a proven track record at Taj Krishna, excelling in reservation management and customer service. Expert in staff training and collaboration with sales teams, driving customer retention strategies. Adept at utilizing Microsoft Excel for forecasting, ensuring operational excellence and enhancing service quality.
Overview
4
4
years of professional experience
Work History
Regional Reservations Supervisor
Taj Krishna(261), Taj deccan(141) , Vivanta (181)
Hyderabad
11.2024 - Current
- Working with new version of OPERA CLOUD
- Collaborated with other departments such as Sales and Marketing to promote special offers.
- Conducted regular staff meetings to discuss performance goals and objectives.
- Responded promptly to emails or phone inquiries about reservations.
- Monitored customer service levels to ensure quality standards were met.
- Prepared weekly forecasts for room availability based on current bookings.
Front Office Executive
Lemon Tree Premier Hyderabad ( keys 260 )
Hyderabad
04.2024 - 11.2025
- Supported other departments with tasks as assigned by supervisors or managers.
- Provided training sessions for new staff members on company policies and procedures.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Collaborated with upper management to improve productivity of operations.
- Doing Night shit IN charge doing audit prepare the reports for morning meeting
- Produced thorough, accurate and timely reports of project activities.
Front Office Associate
The Westin Mindscape Hyderabad ( Keys 427 )
Hyderabad
04.2022 - 02.2024
- Verified outstanding handovers from previous shift at beginning of each shift.
- Processed check-ins and check-outs while managing C-Forms efficiently.
- Ensured accuracy of cash batch detail reports for payment receipts.
- Completed all pending tasks and confirmed no outstanding handovers before ending shift.
Education
Diploma in Hotel Management And Catering Technology - Hotel Management ( 3 YEARS )
Maharashtra State Institute of Hotel Management An
Pune06-2018
Skills
- Reservation management
- Customer service
- Staff training
- Sales collaboration
- Microsoft Excel and Word
- Customer retention strategies
- Time management
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Hobby
- Travelling
- Cricket
- Music
Reference
- Mr. Moaz Ahmed, Front Office Manager, +91 7710060765
- Mr. Feroz Mohammed, front office manager, +91 880176556
- Suparna Mondal, reservation manager, +91 988590030
Timeline
Regional Reservations Supervisor
Taj Krishna(261), Taj deccan(141) , Vivanta (181)
11.2024 - Current
Front Office Executive
Lemon Tree Premier Hyderabad ( keys 260 )
04.2024 - 11.2025
Front Office Associate
The Westin Mindscape Hyderabad ( Keys 427 )
04.2022 - 02.2024
Diploma in Hotel Management And Catering Technology - Hotel Management ( 3 YEARS )
Maharashtra State Institute of Hotel Management An
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