Dynamic IT professional with extensive experience at Electronica Finance Ltd, excelling in network management and system troubleshooting. Proven track record in enhancing IT infrastructure efficiency and security. Adept at training staff and developing technical documentation, driving improvements in user satisfaction and operational performance. Passionate about leveraging technology to achieve organizational goals.
Server management, Group policy, Users and Computers, recovery, Symantec Endpoint Encryption, Administration, MS Office 97, MS Office 365 (Word, Excel, PowerPoint, Outlook, OWA), MS Project, IBM Sometime, Lotus Notes, EFL Mitra, Professional support and helpdesk, Service Desk Tracking Tool, Staff Control Panel, Dell, HP, IBM/Lenovo desktops, laptops, servers, Some Mac Devices, Printers, Routers, Modems, Wireless Routers, Access Points, Firewalls, TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity, VPN, Windows 95, Windows XP, Windows 2000, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 11, Linux
I hereby declare that the above-written particulars are true to the best of my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.