Kiran Shah
Vadodara
Summary
Technology enthusiast committed to continuous learning and professional growth. Highly motivated with a strong work ethic and exceptional adaptability. Proven ability to work independently and quickly master new skills. Experienced in Opera PMS, Micros POS, Prologic accounting software, Alif payroll software, and EMC enterprise management console.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager Information Technology
Four Points by Sheraton Vadodara
Vadodara, India
04.2025 - Current
- Assisted in executing quarterly operational patches for PMS.
- Supported half-yearly updates for microsystems.
- Performed passive tasks for full GPNs.
- Managed and created employee MGS EID Marriott IDs.
- Enabled, disabled, and renewed MGS EIDs.
IT Executive
Four Points by Sheraton Vadodara
Vadodara, India
04.2024 - 04.2025
- Maintained strict adherence to company policies and procedures, resulting in a seamless audit without any unresolved matters
- Resolving Guest complaints promptly, leading to higher Guest satisfaction ratings
- Managed daily operations using opera PMS
- Added new promotions to Symphony (Micros Point of Sale)
- Coordinating with guests
- Backup software like Veem, Commvault
- Overseeing and coordinating operations of the PBX (telephone exchange)
- Tele-saft (call accounting services)
- WiFi network management software: nomadic, 24 online
- Lock system: Cisa software, Visiononline
- Endpoint security such as bitdefender, SEQ-RITE
- Payroll configuration Alf
- SSJ Savior payroll
- E-invoice Eye
- Server: 2008-R2 till 2019 installations
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing or malicious attacks to ensure
- Created budget plans for IT operations and monitored expenditures against established budgets
- Provided technical support to users in troubleshooting hardware and software
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Nidra Hospitality Gujrat Private Limited
IT Supervisor
Four Points by Sheraton Vadodara
Vadodara, WV
07.2022 - 04.2024
- Implemented security measures such as firewalls, encryption protocols, antivirus programs.
- Oversaw daily backups of servers and databases ensuring data integrity in case of emergency recovery scenarios.
- Maintained up-to-date knowledge of emerging technologies in order to evaluate their applicability for the organization's needs.
- Nidra Hospitality Gujrat Private Limited
IT Associate
Four Points by Sheraton Vadodara
Vadodara
12.2021 - 06.2022
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Maintained up-to-date case documentation for future reference
- Escalated complex issues to senior technical staff, ensuring proper follow through until solved.
- Performed routine maintenance and software updates on support tools and customer systems.
- Nidra Hospitality Gujrat Private Limited
IT Assistant
Securelynkx networks
Vadodara, India
08.2021 - 11.2024
- Assisted with the installation of operating systems on computers throughout the organization
- Set up video conferencing equipment for remote meetings when needed.
- Managed inventory of IT equipment including laptops, desktops, phones.
- Installed new software applications and troubleshot existing software issues.
- Assisted users with basic computer operation skills such as Microsoft Office
- Monitored system performance using various monitoring tools.
- Troubleshooted internet connectivity issues on both wired and wireless
- Maintained positive working relationship with fellow staff and management.
Backup engineer
DH Solutions
Vadodara, India
02.2021 - 07.2021
- Managed backup support initiatives post-COVID, ensuring continuity of operations.
Oversaw deployment activities at Sun Pharma Halol, facilitating efficient workflows.
Coordinated efforts at IDFC First Bank branches in Vadodara to maintain service quality.
Education
ACHNP-Hardware & Networking - CCNA, CCNP, A+, N, Installing & Configuring Windows 7, Laptop Maintenance, Communication Skills & Personality Developments, MCSA Server Administration Windows Server 2000 Administration, Cisco Routing & Switching (CCNA), Communication Skills & Personality Development
IHT-Vadodara
Vadodara06-2020
Bachelor of Comput Applications - Computer And Information Sciences
YCHOU University
Sawargen06-2019
Qualification Standard 12th - PCH
MAHARASHTRA STATE BOARD
Pune, MH06-2016
Class 10 -
CKG High School
Bharuch04-2014
Skills
- Fast Learner
- Computer Skills
- Ability to Work in a Team
- Microsoft Office
- Communication Skills
- Customer Service Skills
- Multitasking Skills
- Excellent Communication Skills
- MS Office
- Problem solving abilities
- Adaptability and Flexibility
- Active Listening
- Attention to Detail
- Problem solving aptitude
- Interpersonal Communication
- Information Security
- Technical Troubleshooting
- Network Administration
- Information confidentiality
- Information systems management
Certification
ACHNP
Languages
Gujarati
English
Hindi
Marathi
Websites, Portfolios and Profiles
https://www.linkedin.com/in/kar
References
References available upon request.
Timeline
Assistant Manager Information Technology
Four Points by Sheraton Vadodara
04.2025 - Current
IT Executive
Four Points by Sheraton Vadodara
04.2024 - 04.2025
IT Supervisor
Four Points by Sheraton Vadodara
07.2022 - 04.2024
IT Associate
Four Points by Sheraton Vadodara
12.2021 - 06.2022
IT Assistant
Securelynkx networks
08.2021 - 11.2024
Backup engineer
DH Solutions
02.2021 - 07.2021
ACHNP-Hardware & Networking - CCNA, CCNP, A+, N, Installing & Configuring Windows 7, Laptop Maintenance, Communication Skills & Personality Developments, MCSA Server Administration Windows Server 2000 Administration, Cisco Routing & Switching (CCNA), Communication Skills & Personality Development
IHT-Vadodara
Bachelor of Comput Applications - Computer And Information Sciences
YCHOU University
Qualification Standard 12th - PCH
MAHARASHTRA STATE BOARD
Class 10 -
CKG High School