Ajit Kumar
New Delhi
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager - Operations
Genpact India Pvt
Gurgaon
09.2018 - Current
- Identifying activities which consume times and can be automated by using VBA be it Excel, outlook, text etc.
- Getting download for the steps taken to perform the activity from the activity’s owner.
- Prepare macro for that activity and get users sign off for that.
- Review the metrics on different KPI’s like speed, cost and accuracy prepared by DR for the customs of different regions.
- Highlight the findings of the report to the stakeholders.
- Calculating duty saved by using different custom procedures.
- Highlighting if there is anything off trend.
- Identifying new savings opportunities for the sites.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with Manager in different operational issues and promotional activities e.g closing annual appraisal.
- Developed and maintain operational guidelines for staff.
Management Trainee
Genpact India Pvt
Gurgaon
01.2015 - 08.2018
- Preparing Custom Metrics for different regions on KPI's like speed, cost & accuracy.
- Preparing the savings for different regions on the basis of custom declaration codes.
- Preparing Dashboards to publish the performance of different custom sites.
Process Associate in Card Collection
Genpact India Pvt
Gurgaon
11.2011 - 12.2014
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Understand customer's situation and suggest the repayment plans.
- Proven ability to learn quickly and adapt to new situations.
- I was promoted to Process Developer within a year on the basis of my performance.
- Self-motivated, with a strong sense of personal responsibility.
Customer Care Executive
A One Technology Pvt Ltd
Gurgaon
02.2010 - 10.2011
- Coordinated timely responses to online customer communication and researched complex issues.
- Kept accurate records of all customer interactions and transactions.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Bachelor of Commerce -
Delhi University
New Delhi06.2013
Skills
- Identifying activity which can be automated
- Automation by using VBA
- Dashboards
- Cost analysis and savings
- Team Building
- Effective leader
- Custom Metrics
- Duty Savings
Accomplishments
Got my first promotion within a year on the basis of my performance.
I have been in top 20 % for last 4 years.
I have automated activities by using VBA. It saved lot of time.
Certification
Lean certified. Submitted lean ideas and same got implemented.
Timeline
Assistant Manager - Operations
Genpact India Pvt
09.2018 - Current
Management Trainee
Genpact India Pvt
01.2015 - 08.2018
Process Associate in Card Collection
Genpact India Pvt
11.2011 - 12.2014
Customer Care Executive
A One Technology Pvt Ltd
02.2010 - 10.2011
Bachelor of Commerce -
Delhi University
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