AJIT KUMAR SINGH
HEAD OF OPERATIONS
Meerut
Summary
Results-driven Senior General Manager with 24+ years of strategic hospitality leadership, seeking challenging assignments in Revenue-Centric Hotel Operations & Turnkey Project Consultancy. Proven expertise in establishing multi-brand hotel management companies, orchestrating pre-opening operations, and driving significant revenue growth through strategic repositioning and operational excellence.
Diligent General Manager with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.
Overview
28
28
years of professional experience
Work History
HEAD OF OPERATIONS & DEVELOPMENT
Mak Choice Pvt Ltd (Mars Resorts Group)
04.2023 - Current
- Organization Scale: Scaling a 5-star hotel management company; a 72-room flagship property with expansion to 10 or more hotels by 2027.
- Key Achievements:
- Revenue and Strategic Growth:
- Orchestrated 25% year-over-year revenue growth in Year 2 of operations through strategic repositioning and market penetration.
- Established the No. 1 hotel position in the Meerut market within two years, achieving premium positioning among competitors.
- Achieved a 90+ percentile Guest Satisfaction Index, driving repeat bookings and a positive reputation.
- Strategic pricing and yield management, delivering optimal RevPAR performance.
- Turnkey Project and Development:
- Developed a hotel management group from a single property to a multi-brand portfolio (Mars Cosmos, Mars Sphere) in 2.5 years.
- Conceptualized and implemented a brand standards framework across all properties.
- Created comprehensive operational policies, SOPs, and quality control systems
- Planned transition roadmap targeting 10-hotel portfolio by Oct 2027
- P&L & Financial Management:
- Full P&L responsibility for 72-room luxury property with 5-star facilities
- Strategic resource allocation achieving organizational objectives and operating standards
- Implemented cost optimization initiatives without compromising service standards
- Established room rates, departmental budgets, and financial controls
- Operational Excellence:
- Collaborated cross-functionally with all department heads ensuring seamless operations
- Guest satisfaction focus translating to 90+ percentile satisfaction scores
- Daily operational briefings and team coordination across 50+ staff
- Sales & Marketing:
- Devised and executed comprehensive marketing strategy for brand promotion
- Strategic market positioning elevating property profile and visibility
- Customer relationship management driving corporate and leisure segment growth
DIRECTOR OF OPERATIONS & DEVELOPMENT
HotelTale Enterprises Pvt Ltd
03.2022 - 03.2023
- Portfolio: Oversaw operations across multiple properties in diverse geographies; handled corporate affairs and strategic direction
- Key Contributions:
- Managed overall company operations and strategic initiatives
- Multi-property oversight ensuring consistent quality standards and revenue targets
- Stakeholder communication and performance reporting to leadership
- Operational improvements driving profitability across portfolio
HEAD OF OPERATIONS & DEVELOPMENT
Rajasthali Resort
09.2020 - 02.2022
- Role Scope: Strategic operations leadership with concurrent consultancy for property acquisition and portfolio expansion
- Achievements:
- Spearheaded property acquisition consultancy for expanding portfolio
- Operational framework development and implementation
- Revenue optimization through strategic positioning
- Corporate and leisure segment development
- Multi-department coordination ensuring operational excellence
HEAD OF OPERATIONS
1589 Hotels Pvt Ltd
04.2017 - 08.2020
- Portfolio Management: Oversaw 40+ hotel properties across multiple locations; handled pre-opening, sales, operations, and development
- Key Accomplishments:
- Portfolio Expansion: Managed scaling from single property to 40-hotel portfolio
- Pre-Opening Leadership: Executed multiple hotel openings across geographies
- Sales & Revenue: Drove revenue development and occupancy optimization across portfolio
- Operational Development: Established company-wide operational standards and frameworks
- Financial Oversight: P&L responsibility, budgeting, and cost management
DIRECTOR OF OPERATIONS
Todays Hospitality Pvt Ltd
04.2015 - 03.2017
- Portfolio: Strategic oversight of 6-hotel portfolio across multiple markets
- Achievements:
- Revenue development initiatives driving portfolio profitability
- Operational improvements and efficiency enhancement
- Strategic positioning for market leadership
- Stakeholder relations and performance reporting
GENERAL MANAGER (PRE-OPENING & OPERATIONS)
Maharaja's Express (Strategic Railway Experience)
12.2013 - 03.2015
- Property: Iconic luxury train experience; full operational responsibility for property standards and guest experience
- Accomplishments:
- Project inception leadership from initial contract award through operational launch
- Established operational standards for world-class luxury train hospitality
- Full guest experience management on India's most luxurious train
GENERAL MANAGER
32nd Milestone (Milestone Group of Hotels & Resorts)
06.2012 - 11.2013
- Property: 68-room F&B-driven hotel with entertainment complex; 1 bar, 3 restaurants, 2 lawns, 2 banquet halls, entertainment zone
- Key Responsibilities & Achievements:
- Revenue & Profitability:
- Full P&L responsibility driving property profitability
- Strategic pricing and revenue management
- Departmental expense monitoring and cost optimization
- Capital expenditure planning and equipment maintenance
- Achieved consistent profitability and operational efficiency
- Operational Excellence:
- Complete hotel operations management (Front and Back of House)
- Departmental objectives alignment with overall hotel KPIs
- Cross-functional team coordination ensuring seamless operations
- Rooms Division operation management maintaining service standards
- Guest satisfaction focus through quality service delivery
- F&B Operations (Multi-Concept):
- In-Room Dining service leadership
- Castaways Pool-side Restaurant (120 covers) management
- Café Cascada All-Day Dining (172 covers) operation
- Barbeque and speciality dining program development
- Special event catering: wedding dinners, formal functions, pool parties
- Beverage program management and cost control
- Development Projects:
- Rooms Division Expansion – New room product enhancement
- Go-Karting Area Development – Recreation facility oversight and launch
- Stakeholder Communication:
- Board/shareholder reporting on hotel P&L and performance
- Annual budget preparation (operational and capital)
- Strategic updates and performance analytics
- Financial transparency and governance
EXECUTIVE ASSISTANT MANAGER
Heritage Village Hotel
04.2011 - 06.2012
- Property: 154-room luxury property; 1 bar, 2 restaurants, 2 lawns, 9 banquet halls
- Key Responsibilities:
- Hotel team leadership and operational coordination
- General Manager support for day-to-day operations
- Operational head in GM absence ensuring continuity
- Financial analysis and departmental budget oversight
- Cross-departmental coordination and performance monitoring
- Guest and associate relations with problem resolution
- Vendor management and supplier relationship development
- Brand ambassador leadership and brand awareness
FOOD & BEVERAGE MANAGER
Heritage Village Hotel
01.2008 - 03.2011
- Scope: Leadership of comprehensive F&B operations; 1 bar, 2 restaurants, 2 lawns, 9 banquet halls
- Key Achievements:
- F&B Team leadership (40+ staff)
- SOP development, policies, procedures, and service standards
- Financial budgeting and departmental P&L management
- Market competitive analysis and pricing strategy
- Staff recruitment, training, and development programs
- Menu development and innovation (food and beverage)
- Supplier negotiation and cost management
- Special event management and banquet operations
- Brand standards implementation and quality assurance
- Employee relations and team morale building
- Brand ambassador responsibilities
FOOD & BEVERAGE EXECUTIVE
Le Meridien
12.2001 - 07.2004
- Property: 60-room upscale hotel; 2 banquet halls, 2 restaurants
- Responsibilities:
- In-Room Dining (IRD) training program development
- Service level monitoring per Le Meridien brand standards
- Staff briefing and supervision
- Area manager reporting and departmental coordination
- SOP compliance and quality assurance
CAMP BOSS (CATERING MANAGER) – OFFSHORE OPERATIONS
Radhakrishna Hospitality Services & Premier Catering Services
07.1998 - 11.2001
- Offshore Experience: Multiple platforms and vessels managing 250-600 pax capacity operations
- Platforms Managed:
- Neelam Process Platform (Bombay High)
- DSV Samudra Prabha (Diving Vessel)
- Work Barge W.B. 80 (250 pax capacity)
- Barge Sarmex 2000 (600 pax capacity)
- Diving Vessel Peerless Stena III
- Tapti Process Platform (Enron)
- Operational Focus:
- Large-scale catering operations management
- Food safety and hygiene standards in challenging offshore environments
- Staff training and team management
- Vendor coordination and supply chain management
- Operational compliance and health/safety standards
Education
Hotel Management Diploma - Hospitality Management
Institute of Hotel Management, Catering Technology And Applied Nutrition (IHM)
New Delhi01.1998
Skills
Revenue management
Hotel Revenue Management Systems (RMS) & Dynamic Pricing
Profit & Loss (P&L) Optimization & Financial Analysis
Pre-Opening Financial Projections & Capital Budgeting
Market Analysis & Revenue Forecasting
ADR/RevPAR Optimization & Occupancy Management
Turnkey Project Consultancy
Pre-Opening Hotel Operations & Brand Standard Implementation
Property Development & Feasibility Analysis
Operations Manual Development & SOP Frameworks
FFE Procurement & Project Oversight
Property Repositioning & Turnaround Management
Quality Assurance & Compliance Implementation
Operational & General Management
Multi-Unit Hotel Management (40 properties portfolio experience)
Hotel Management Company Development & Scaling
Cross-Functional Team Leadership (200 staff)
Timeline
HEAD OF OPERATIONS & DEVELOPMENT
Mak Choice Pvt Ltd (Mars Resorts Group)
04.2023 - Current
DIRECTOR OF OPERATIONS & DEVELOPMENT
HotelTale Enterprises Pvt Ltd
03.2022 - 03.2023
HEAD OF OPERATIONS & DEVELOPMENT
Rajasthali Resort
09.2020 - 02.2022
HEAD OF OPERATIONS
1589 Hotels Pvt Ltd
04.2017 - 08.2020
DIRECTOR OF OPERATIONS
Todays Hospitality Pvt Ltd
04.2015 - 03.2017
GENERAL MANAGER (PRE-OPENING & OPERATIONS)
Maharaja's Express (Strategic Railway Experience)
12.2013 - 03.2015
GENERAL MANAGER
32nd Milestone (Milestone Group of Hotels & Resorts)
06.2012 - 11.2013
EXECUTIVE ASSISTANT MANAGER
Heritage Village Hotel
04.2011 - 06.2012
FOOD & BEVERAGE MANAGER
Heritage Village Hotel
01.2008 - 03.2011
FOOD & BEVERAGE EXECUTIVE
Le Meridien
12.2001 - 07.2004
CAMP BOSS (CATERING MANAGER) – OFFSHORE OPERATIONS
Radhakrishna Hospitality Services & Premier Catering Services
07.1998 - 11.2001
Hotel Management Diploma - Hospitality Management
Institute of Hotel Management, Catering Technology And Applied Nutrition (IHM)
PROFESSIONAL REFERENCES
1. R D Bindal – 9811188856
Owner, Grand Venezia by Sarovar Hotels
2. Prashant Sharma– 9312247284 Director- Explore India Travels , Kakaji
3. Amita Mishra–9654076605
General Manager, General Manager , Accor - Gurugram
4. Rajesh Rana – 8595924200
Director Commercial & Marketing , IRCTC
5- Abhinav Anand –9818080474
Mahindra Holidays- General manager
AVAILABILITY
Notice Period: Flexible | Preferred Role: Chief Executive Officer /Chief Operating Officer/ Senior General Manager / Hotel Management Company Director / Turnkey Project Consultant | Target Organizations: Multi-brand hotel groups,Facility management , Mall Management , independent luxury properties, hospitality consulting