Ajit Pal Singh
Rewari
Summary
Dynamic professional with extensive experience in claims processing and customer service at Bharti-Axa GIC Ltd. Proven track record in enhancing customer satisfaction and fostering strong relationships. Adept at team leadership and insurance policy evaluation, consistently delivering results and maintaining high-quality standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Assistant Manager
IFFCO TOKIO GEN INSURANCE
05.2019 - Current
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Evaluated the validity of assigned claims by verifying that services are medically necessary according to established guidelines.
- Developed relationships with key stakeholders within the insurance industry.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Examined claims, records and procedures to grant approval of coverage.
- Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Reviewed and processed incoming insurance claims to ensure accuracy and completeness.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Communicated with policyholders to explain claim decisions and answer inquiries.
Executive Claims Department
Bharti-Axa GIC ltd
03.2018 - 05.2019
- Processed claims payments and denials in accordance with company procedures.
- Examined claims investigated by independent adjusters.
- Collaborated with internal departments such as Underwriting, Provider Relations, Medical Management, and Quality Assurance, as needed.
- Reviewed and resolved open claims and change orders to determine entitlement for additional payment.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Assisted new policyholders with processing claims.
Manager Body & Paint Shop
Capital Vehicles Sales Ltd (Known As MGF Toyota)
06.2007 - 03.2018
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained accurate records of all customer transactions in an orderly manner.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed repair orders for accuracy prior to submission to accounting department.
- Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Managed daily operations of front office including reception area.
- Supported other departments within the body shop when needed.
- Implemented quality control measures to uphold company standards.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Hired and trained technicians, monitoring and evaluating job performance.
Body Shop Advisor
A-One Motors P Ltd (TATA Dealer Ship)
07.2004 - 05.2007
- Coordinated with customers and insurance surveyors
- Ensured optimal levels of customer satisfaction
- Supervised efficient working of all body shop and performed repair work and maintained quality standards for same
- Estimation and fulfill the desired documents for claims
Education
Diploma - Automobile Engineering
Pusa Polytechnic
N.Delhi01.2004
Skills
- Claims processing
- Automobile policy evaluation
- Customer service
- Insurance regulations
- Team leadership
- Customer relationship management
- Technical aptitude
- Customer follow-up
Accomplishments
Joined MGF as Service Advisor and promoted to Assistant Manager in the year of 2010.
Certification And Training
- Passed TSA (Toyota Service Advisor) Training Level 1, level 2, Refresher course
- Attended Body Shop Estimation Course & Ladder Training
Expected Ctc
As per industry norms.
Languages
- Hindi
- English
References
Available on request
Disclaimer
I declare that above information is genuinely true if anything is found wrong I’ll respect to the authorized body’s decision.
Profile Snapshot
12, Auto body repair operations, Customer service, Body paint shop repair, Microsoft Office Applications, Multitasking, Prioritizing work
Personal Information
- Hobbies: Watching Television
- Father's Name: Sh. Mahipal Singh
- Date of Birth: 05/09/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager
IFFCO TOKIO GEN INSURANCE
05.2019 - Current
Executive Claims Department
Bharti-Axa GIC ltd
03.2018 - 05.2019
Manager Body & Paint Shop
Capital Vehicles Sales Ltd (Known As MGF Toyota)
06.2007 - 03.2018
Body Shop Advisor
A-One Motors P Ltd (TATA Dealer Ship)
07.2004 - 05.2007
Diploma - Automobile Engineering
Pusa Polytechnic
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