Ajit Shukla
Bengaluru,Karnataka
Summary
A results-driven professional with a proven track record at PowerSchool Group LLC, I excel in enhancing operational efficiency and customer satisfaction. Expert in Excel and adept at cross-functional communication, I have significantly improved process efficiencies and client relations through innovative solutions and effective team collaboration. I strive to build strong customer and interpersonal relationships that enhance satisfaction, drive retention and generate revenue.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Senior Associate, Accounts Receivable
PowerSchool Group LLC
Bengaluru
08.2020 - Current
- - Enhanced team collaboration by presenting complex data through visualizations and reports.
- - Collaborated with cross-functional teams to identify and implement process improvements, increasing efficiency.
- - Improved internal knowledge sharing by developing standard operating procedures for various tasks.
- - Streamlined data analysis processes and automated tasks to increase operational efficiency.
- - Created user-friendly dashboards to improve access to key performance indicators.
- - Led strategic planning sessions, aligning team efforts with company goals.
- - Provided exceptional customer service, addressing inquiries regarding account balances and payment arrangements promptly and accurately.
- - Prioritized workload efficiently managing a portfolio of assigned delinquent accounts.
- - Achieved greater collection success by utilizing effective negotiation tactics and structured payment plans.
- - I have collaborated with cross-functional teams, including Order Management, Customer Success, and Renewal Operations, to assist customers in resolving payment disputes and billing discrepancies.
Education
MBA - Finance
Jain University
Bengaluru, India 07.2018 - 03.2020
B.Com - Accounting And Finance
Vijaya College
Bengaluru 04.2015 - 07.2018
Skills
- Client Liaison
- Customer Interaction
- Relationship Management
- Conflict resolution
- Forecasting & Customer Retention
- Project & Time Management
- Excel Proficiency
- NetSuite
- Salesforce (GainSight)
- Pipeline development
- Cross-functional Communication
- Documentation and Reporting
Timeline
Senior Associate, Accounts Receivable
PowerSchool Group LLC
08.2020 - Current
MBA - Finance
Jain University
07.2018 - 03.2020
B.Com - Accounting And Finance
Vijaya College
04.2015 - 07.2018
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